Resource Groups, VM's and resources are not getting in Cloud discovery

[Alias Saju]

Hi team,

Have a requirement to Integrate Azure Alert Services with CMDB . we followed few videos referred by community for integration and completed up to Schedule Discovery , while running schedules the list of Data Centers associated with Azure Account is populating in Service Now part. However, the remaining information including list of Virtual machines, Resource groups etcetera are not getting reflected in ServiceNow part. Azure account have lots of VM's and Resource Groups associated with it. I have granted Application 'Reader role' in Azure part . Mid Server is running fine.

here is the video's we followed

https://www.youtube.com/watch?v=g6tzZSAy1Fk

https://www.youtube.com/watch?app=desktop&v=R11fR2fo4Y8

Document we referred

https://docs.servicenow.com/bundle/rome-it-operations-management/page/product/it-operations-manageme...

Thanks in Advance,

Alias  

[Ram Devanathan1]

No. only reader is enough for discovery.

for event driven discovery you need to grant some addl permissions if you are going via our UI. you could also follow the direct approach in azure console or via az cli, as outlined https://community.servicenow.com/community?id=community_article&sys_id=32edaa41db2fa090679499ead3961....

[RohanMore]

Please upgrade your patterns to latest release and then give a retry.

Kindly verify with logs as majority of Azure API calls fails due to this error.

Please refer KB article - https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0961758