REST Message API Error - No issuer certificate found for XX-XXXX-api

Ravi Kand · ‎12-17-2023

Dear ServiceNow Experts,

We have a requirement to POST the Incidents created in ServiceNow to BMC Remedy Portal.

When trying to connect using POST Method through REST Message API I'm getting the following Error

End Point:

Error:
The request failed: Request not sent to uri= https://XX-XXXX-api/api/qs/oa2/v1 : org.apache.commons.httpclient.HttpException: No issuer certificate found for XX-XXXX-api

1) Verified End Point URL using Postman tool. Status 200 OK

2) Verified End Point URL browsing through MID Server, working fine.

3) System Properties looks good:

com.glide.communications.httpclient.verify_hostname = false
com.glide.communications.httpclient.verify_revoked_certificate = false
com.glide.communications.trustmanager_trust_all = true

Appreciate your suggestions to resolve this error.

Thanks...

Danish Bhairag2 · ‎12-17-2023

Hi @Ravi Kand ,

Please check these articles:

https://www.servicenow.com/community/developer-forum/need-help-with-outbound-rest-failures-with-quot...

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0760274

Thanks,

Danish

Rahul Priyadars · ‎12-17-2023

Using POSTMAN you are able to Create Incident at BMC Remedy System.

BMC remedy System is on-premise correct?

Regards

RP

Ravi Kand · ‎12-18-2023

I just checked End Point URL whether able to connect or not?

Status 200 OK.

Rahul Priyadars · ‎12-18-2023

try to post data using postman and let us know?

BMC remedy System is on-premise correct?

Regards

RP