Products

Featured Zero Copy Connectors are here: Unlock real-time enterprise data without the risk

Zero Copy Connectors are here: Unlock real-time enterprise data without the risk Every day, enterprises spend enormous amounts of time and resources just to move data around; syncing it across systems, replicating it into lakes and warehouses, and...

Article
Workflow Data Fabric
Zero Copy Connectors

Featured Fully agentic Virtual Agent in the October release, and what it means for you

The October 16th release for Now Assist in Virtual Agent brings changes that will affect customers who upgrade to Yokohama Patch 8 or Zurich Patch 2. If customers do not upgrade to the latest patches, there are no changes. If a customer upgra...

Article

Featured Zurich Release Deep Dive Blog – HRSD

Zurich Release Deep Dive – HRSD This blog aims to be a deep dive blog on the features coming in HR Service Delivery space as of the July 2025 Store/Zurich Family Release. Some of the features may have dependency on a family release. This will be...

blog
Case and Knowledge Management
Enterprise Onboarding and Transitions
Human Resources Service Delivery

Featured Revolutionizing Security Integration: Introducing the LLM-Powered SIR Integration Builder 🚀

Transform Integration Building from Weeks to Hours!We're thrilled to announce a game-changing innovation that will revolutionize how security integrations are built: the LLM-Powered Security Incident Response (SIR) Integration Builder. This groundbre...

Article
Gen AI
Integrations
Now Assist for SecOps
Now Assist for SIR
SecOps
Security Incident Response

Featured Preparing for your IRM Risk Management adoption

Note: This is a developing series, and we’ll continue to release new content over time. Bookmark this page to stay up to date and let us know in the comments what topics you’d like to see. Welcome to the Speed Learning Series for IRM Risk Managemen...

Article

CSM AI Agent Collection: Triage cases agentic workflow

The Triage Cases Agentic Workflow in Now Assist for CSM automates the first step of every service interaction by handling customer inquiries intelligently and consistently. It coordinates multiple AI Agents that gather missing data, validate document...

Article
Case Management
Now Assist for CSM

After upgrading from Xandu to Zurich , the custom theme doesn't gets applied.

After upgrading from Xandu to Zurich , the custom theme doesn't gets applied. All I want is to update my Non- production instances to have different colors themes of the Header Banner color to differentiate between instances.

Question

Using Document Intelligence with Flow Designer

Using Document Intelligence with Flow Designer Easily set up automation for Document Intelligence Data Extraction in Flow Designer. The key benefits are: Easy to embed Document Intelligence in Flow Designer to automate the end-to-end processReduce...

Article
Document Intelligence

Need to show pop up with Ok or Cancel button , when user click on Ok the feedback task should create

Hi All,Need to show pop up with Ok or Cancel button on HR case form when state is awaiting acceptance, when user click on Ok the feedback task should create. Any suggestion to achieve it? I created a UI page and called it in onChange client script, i...

Question
Tokyo

time calculate

how i calcuate or count time in duration field without make any other custom field i want to calculate time when state is in maintaince any body can guide me how i do this it is possible or no if yes then how BR FLOW DEigner etc just guide me cmplet...

Question

m2m related list not added as related list

I created a new m2m relationship between change and problem. It works fine in DEV when i move to test I am unable to add it to the form using Related lists. I see that when I add in the right side but it does not appear on the form. How can I fix thi...

Question

Service Portal - Hide user information on header menu.

Hi Every Body How can i Hide user information on header menu ? Is there any possibility that the header menu may not be displayed or be displayed without any options, including the logo, on a portal built with Service Portal? thanks.

Question

Relationships

in relationships table, my application and my related list relationship is not showing why?

Question

Date validation if date is 7 days from today

Hello mates, Below is my requirement. Create a catalog client script that runs when the ‘Is this due to be returned at a specific date?’ field is updated.Generate an error if the Date is not 7 days from today for this i have created a catalog client...

Question

Adding new DBV table in related list conditions while creating a standard report

Hi All, I have created a new DBV joining 3 tables and I want to bring this Database view under Related List conditions while building a Report based on Table: Risk Identification [sn_risk_advanced_risk_identification]Hope the attached screenshot will...

Question

How does automatic CI Reclassification happens? What needs to be done for that?

I came across a ServiceNow Product Doc that states that "CI reclassification is possible only between two classes that have identical identification rules." What does it mean to have identical identification rules? And how does reclassification happe...

Question
CMDB

Resolved! Undocumented Table cleaner - OOTB improvements

TldrNew OOB table cleaner that enables multithreaded deletion which speeds up deletion activities hugely. On Yokohama dev instance active by default and can be self-enabled via sys_trigger. IntroEveryone probably had one or another use case where th...

Question

Clarification on Cross-widget Interaction in Platform Analytics Dashboard (Yokohama release)

I'm trying to enable cross-widget interaction-where selecting a data point in one visualization(e,g, a donut or bar chart) dynamically filters or updates the other widget on the same dashboard. I've configured multiple widgets and global widgets wor...

Question

Suppress Info/Alert Banner

Does anyone know how to hide or suppress the alert banner in Workspace from appearing? I'm using SOW as an example, but in practice, I have a configurable workspace with a list component. The use case is the same in both. I select a record and make ...

Question

SPW roadmaps personalize "Show on bars" and "Metrics"

We'd like to personalize our roadmap experience in the Strategic Planning Workspace > Planning > Roadmap view > Personalize pane. As an admin, are there steps and recommended best practice for configuring the following? How to add other information ...

Question
Service Portfolio Management