Retrieving the list of groups associated with a user based on their username

[planetium79]

Can we retrieve the list of groups a user belongs to simply by examining a field containing the user's name?

[Ram Devanathan1]

what you are over-looking is - you are referring Istanbul release documentation - that's obsolete plugin version. current release of servicenow is i-j-k-l-m-n-o-p-q-r-s-t-u-v-w..

Please take a look at the docs for the Cloud provisioning and governance and Cloud services catalog in latest releases.