Revert record to default instance values
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-13-2024 05:25 AM
For context, this is in my student instance in now learning for ITSM implementation course. I was supposed to right-click on the UI Policy form and select "inset with actions" before making changes on the form and submitting so that way this UI policy action and it's values were still in affect as well as the new one with changes. I am having issues now because I guess there were certain conditions in that UI policy that I needed that I deleted or changed and now I cant remember what they were. Is there any way to revert just one single record to its original values that came in the start of the instance?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-13-2024 09:51 AM
Hi,
You can add versions in the related list and compare your versions and revert to the one that you need.
Or just compare with the older versions and see what got deleted and change your ui policies according to it.
Thanks