Roles required for service mapping

[vivek gupta1]

So I am fairly new to Servicenow. I need to  find out the minimum roles required for team members who will have to access service maps ( just view/ read only ) . They should not be able to edit/ create/ delete service maps. I need to create a story for Dev so that he can make this change.

What are the list of exact roles which I shall mention ? Thanks

[Tanushree Maiti]

Hi @vivek gupta1 

Check once  sm_user, app_service_user role , if it works for your requirement

Refer:

KB2674313 Read Only Roles for Service Mapping Workspace 

Service Mapping flow 

https://www.servicenow.com/community/itom-forum/sm-user-role-for-service-mapping/m-p/928191

[Sam Webb]

Vivek,

Welcome to the eco system! Every product has some level of documentation regarding the roles required to prevent your needing to ask/rely upon tribal knowledge on the docs site - so I'd recommend referencing that in future.

For example, the answer to your question above is here:

https://www.servicenow.com/docs/r/it-operations-management/service-mapping/control-user-access-to-bu...

Hope that helps!

Sam