Server duplicates

[weenie]

hey, there is an issue going on and i'm unable to figure out the things. The issue is there are CI's which have duplicates by name but contains different serial number. Now these are azure servers which change(update) there serial number when the server gets on from off state. How to deal with this, one possible solution is introduce name with serial number (combination) so that it'll check both but for this IRE needs to be modified and it'll affect others child classes. Is there any other way to fix this issue ?

[pratik0306]

if the CI is same then ideally it should just update the serial number and not create a new entry. is it creating new entry every time?

[weenie]

yes it is creating a new ci record with the updated serial number and same Ci name.

For example: 

XXWWB00645	0000-0010-1560-7411-6648-9903-30
XXWWB00645	0000-0001-8887-0664-7976-7225-14

[pratik0306]

that is strange.. i would advise to look at the identification & Reconciliation rules in Class manager for the class where you are seeing this issue

[weenie]

I looked into it and found that the rule is checking serial number and serial number type. So thinking to include name as well but looks it's not feasible. Looking for the solution. These are azure servers which is off and when they turn ON the serial number gets changed/updated and the duplicates gets created when discovery runs. Any possible suggestion will help a lot .