Service Graph Connector for Cisco Meraki not populating Organizations, Networks and CI table

[GeoT38089157963]

I am trying to integrate Service Graph Connector for Cisco Meraki . I have followed the documentation , installed the plugin and followed the guided setup.

This is what I have under Meraki in servicenow:

I see one data source :

After completing the setup, I am able to test connection and when I trigger the data source, it is loading the devices table.  But the documentation: https://developer.cisco.com/meraki/build/servicenow/service-graph-connector-for-meraki/ shows that Organizations, Network and the CI tables should be populated as well. I copied the Datasource script and tried to execute as background script and I was able to see its pulling Network and Organizations. 

Do we need to create new datasources to make sure Organizations and Networks are imported. When I tried to create a new one, I was getting error that the x_caci_sg_meraki_meraki_organization is not an import set table.

[GeoThomas]

Hi @Najmuddin Mohd , I am able to make all the calls with the dashboard APIs and webhooks. The issue is only with loading into servicenow. Is it supposed to happen automatically or should I be enabling something ?

[Najmuddin Mohd]

Hello @GeoThomas ,
What is the output, when you click Test Load 20 records from the Data source.

Regards,
Najmuddin.

[GeoThomas]

@Najmuddin Mohd , Test load is loading for me, I dont have issue with device loading. Issue is with Organizations and networks

[Najmuddin Mohd]

Hello @GeoThomas ,

It should work technically.
No idea, could not help you here.

Regards,
Najmuddin.

[EkkaluriV]

Hi Team,

I've successfully completed the integration in UAT, and it's retrieving organization data as expected. However, when attempting to replicate the integration in PROD, I'm encountering an error.

The system log error message is:

"SG-Meraki: Test Connection Failed to resolve secure plan data"

Has anyone else experienced this error? I'd appreciate any guidance or insights.

Thanks!