Service Graph connector for SolarWinds

[Christophe6]

Hello,

I ma trying to configure the Service Graph connector for SolarWinds to poll our on premise Solarwinds server and populate our CMDB.

When testing the connection I receive an error message which is not really helpful: com.glide.plan.runners.FlowObjectAPIException: The current operation ended in state: ERROR

In the section "Configure SoalrWinds HTTP connection" I have checked the box "Use MID server" but I am not sure if it effectively do it.

In addition, I have created a test REST Message to my SolarWinds server, using the MID Server and I well get an answer.

Did anyone configured it successfully?

Thank you!

 

Christophe

[Mary Vanatta]

This type of error should be addressed in the HI support area of ServiceNow.  That way if there is a bug it is morel likely to get fixed.  You will need to have access, if you do not reach out to your product owner.  



https://support.servicenow.com/hisp

[Christophe6]

Hi Mary,

Thank you for your reply. I have also opened a case at the support.

I'll keep this post updated if anyone faces the same issue.

Thank you,

Christophe 

[Rahul Priyadars]

I hope SW integration user has - The SolarWinds user must have a role with read privileges to the SolarWinds Information Service API for all SolarWinds data sources that the integration can pull data.

Also SW application and host is reachable from Your Mid Server.

Regards

RP

[Christophe6 · Accepted solution]

Hi,

Thanks to SN support, we found that the System Property value sn_solarwinds_inte.valid_version must be set to true so it works.

Thank you all for your help!

Christophe