Service Mapping - Can't calculate storage path error

james_lewis
Tera Contributor

‎08-18-2017 08:56 AM

During most my Service Mapping discoveries I get the following error

find_real_file.png

Can't calculate storage path for "d:\". File system on connection did not match any file system on the host

I was wondering if any of you have seen this before and know how to solve it.

Seen on Geneva and Istanbul instances.

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adilrathore
ServiceNow Employee
ServiceNow Employee

‎08-18-2017 09:14 AM

Did you try running a quick discovery first and then run Service Mapping?


Dave Ainsworth
ServiceNow Employee
ServiceNow Employee

‎08-18-2017 09:34 AM

Hi James,



It probably means that file system "d:\" is missing on the host server in the CMDB. Check the server and if it is missing, as Adil suggests, try running quick discovery on the server.



Regards,



Dave


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james_lewis
Tera Contributor
In response to Dave Ainsworth

‎08-18-2017 10:22 AM

I did run discovery on the nodes.   The server has the d:\ drive.


find_real_file.png


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james_lewis
Tera Contributor

‎08-18-2017 10:26 AM

What is also odd, is


that these are Windows server in the map but they have the Linux symbol on them.


the other servers (web front ends) have disk drives, but don't have the error.


error only seems to appear on the last node of the map


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