Good morning, I'm noticing that we're getting some duplicate CI's from SCCM after machines are imaged. This appears to happen because SCCM generates a new correlation ID for these machines and during the SCCM import it attempts to match a correlati...
Hi - I'm hoping someone might be able to share some Best Practice information with me regarding CI Lifecycle Management, and specifically, how to correctly Retire CIs (mainly focusing on Servers). I've found quite a few examples of people using scrip...
When a software is uninstalled or installed on a server & next discovery scan executes on this CI. How is the corresponding record in the cmdb_sam_sw_install table reconciled and records added / deleted. Note - We have Software Asset Mgmt (Pro) activ...
HI all, I am getting below different set of errors for different IP addresses while discovery windows server. Could someone please suggest how to fix those. 1) Request not sent to uri= https://x.x.x.x./api/cluster : java.net.SocketException: Socket C...
ServiceNow has created numerous duplicated records in Serial table where Serial number + Serial type + CI (combined) are the same. We need to retain the latest record and remove the rest of the duplicated records. For instance in this chart, we want ...
Hello - I am trying to parse below plain text output to various temp variables but I couldn't do it. Can someone please validate and give me the right direction? I am trying to store variables after '=' in temp variables Thanks!
I have extended task for a custom table and need to use the contact type field from task.The issue I have is that I have a requirement on the new table that this be a required field with a "-- None --" option as the default value so that a user is fo...
Hi All, I am really getting mixed responses, so thought to ask in community. 1)Will Discovery update the CI irrespective of Operational Status, Install Status and Hardware Status? 2)Example: For One CI, I have made a operational status to Retired and...
Hi All, I am automating service catalog item on cloud management platform using ATF started with Virtual Server Provision and now stuck with below mentioned issues Steps to reproduce : 1) Navigate to the 'Cloud User Portal ' module in the 'Cloud Ma...
The way that we use our ServiceNow not all company users have access by default. They need to request it via a Service Catalog. The requestor will fill out a few questions including who to mirror access from. This brings up a list of users. I had one...
CI status(install_status) are set to Absent. What script/action is setting this? How to stop this?
Hi,Windows team in our organization is hesitant to provide the local admin privileges to the service account that we are going to use for the discovery of Windows servers. Basic Windows server attributes, Softwares installed, processes running, Netwo...
Hello all,The article view count and use count increases each time the article is attached to incident.It is out of box functionality.Can somebody explain from where it triggers to increase the count.
Hi , when i try to discover server , i get below error. 10.255.XXX.XXX is not a reachable host (no response to target ports scanned by MID). Port is open , checked with running this command netstat -aon Thanks in advance
Hi Guys, We have an instance where discovery is running. All the AIX/UNIX/LINUX servers are being discovered along with Hardware Information but not with Software Information. We have also enabled Unix Software discovery from Discovery Configurat...
