OOB ServiceNow disocvery uses Win32_OperatingSystem.Version WMI path to find the version of Operating System. With this it is getting the version something like "10.0.15063" for a windows machine. With winver command on the machine, I can see the ver...
Hi, after having made the snmp discovery of some printers through the IP addresses, I do not receive the information on the serial number. Below I write the models for which I do not receive the serial number after discovery: Hewlett-Packard HP Desig...
We use Event Management together with PRTG Monitoring. PRTG sends Pings/Events to ServiceNow, which create alerts on servicenow. These alerts are closed if they receive a 'OK' Event from PRTG. But there is a ootb property which closes alerts after a ...
Hello All, I have a query, during a discovery of a IP switch (Cisco Controller) I faced a CI Identification error. The error is defined as follows, can someone please help on this urgently? I am using the OOTB Network switch pattern for the same. T...
Hey, Serial number for VM server initially gets appropriately populated but, Mid Server again changes it to other some value. For eg.: value 1" abc value 2: xyz Mid server initially populates the server with abc value but instantly populates it to va...
Hello Team, I have a question regarding failover cluster configuration for MID server. The customer is using external data sources(JDBC connection) with the MID server. Per product document, For performance and reliability reasons, these data so...
Hi , I need a Transform script to ignore the empty data from the source file. We are importing few data to Linux Server through excel sheet. We are seeing some blank record getting inserted every time. When i check the source staging table . I do...
Hello. I searched and failed to find an answer as to why Discovery fails to classify these load balancers. I did find the link below and followed what the OP said worked but Discovery still fails to classify. Can someone help please?
Hi, How do we use concurrent import set with the existing Inbound webservice table, The data we are receiving it from third party application via ecc queue and inserting in import set staging table. Can we use the concurrent import set table. Thank...
Hello all, I want to manually add Storage device used for Backup and deduplication into ServiceNow. Below are the details which need to be added: Hostname IP Address VM/Physical Mgmt IP Make Serial No Total Disk (GB) Can anyone please let me...
I see this error message when Top Down Discovery is done, but I can't seem to find any information about what is wrong. I can't find the command it's referencing: GetFileNamesByExpression / GET_FILE_NAMES_BY_EXPRESSION So, what's wrong and how do I s...
Hello all, I wish if someone could share the best practice for discovering servers through ServiceNow discovery. We have multiple MID servers deployed in our environment. The service id attached to these mid servers for server scanning is currently g...
We use Discovery and SCCM 2016 to update the cmdbI have been asked to ensure that SCCM only updates a CI if the most recent discovery is over 60 days ago.I'm told that its currently set to 30. days but i cvannot find how this is set within our instan...
Hi, While discovery windows server and facing below error. Found duplicate records in table [cmdb_ci_hardware] using fields [serial_number],Too many other errors,Abandoning processing payload item I have tried deleting serial numbers which were dupli...
Hello All,We need to create a 'Contact' object in Active Directory with the help of workflow activity 'Create AD Object'. We have tried with this activity, but we are getting an error "The server is unwilling to process the request".If anyone has ide...
