Out of the box, when running the maintenance rule "CI in Change Window", the cmdb_ci status of matching CIs is not changed. However, matching CIs are flagged in the em_impact_maint_ci table by this rule and this status is considered for impact and a...
I am looking for a way to create a relationship between two tables on a specific field. Most Youtube instructions and ServiceNow instructions arequit streit forward.Give a nameSource tableQuery tableThats it, but how do I define the relation field.Ex...
Hi I am very new to implementing discovery. We are implementing Cloud AWS discovery. I have configured the integration through IAM assume role (credential less discovery). I am able to validate the connection. However, the discovery is not completing...
Hello Friends, I have read the documents but still my doubts are uncleared. I have a requirement where we need to integrate with Tidal integration to generate events. So i am unable to understand to to configure Connector definition and connector ins...
I'm trying to get disk usage metrics and alert on low available space. I have installed ACC on a linux host. I can see CPU statistics but no disk usage percentage metrics. Anyone know why that could be? I'm also having trouble with http proxy url mon...
Hello All, We have set up around 100 discovery schedules. While validating inventory with CMDB, we found some ci's are not in CMDB. How can we check if an IP is included in a discovery schedule? Please assist. Thanks, Kalyani
Hi, we are currently setting up discovery for Linux, and my questions is: I want to set this up using SSH Private Key, which by the way I have already got and, but the question is can I use a MID Server that is on windows host? Or i will have to ins...
Hello Experts, I have discovered UPS device but Model ID and Manufacturer fields are empty. When i checked in ECC queue and SNMP OID's input payload, model ID is already there. I am not understanding why discovery is not updating that data. Please h...
The Brocade switches our network is in love with didn't have entries in the SNMP System OID classification table. On initial discovery the "Name of the Model" field was being populated with the value from that is grabbed by the "SNMP - Classify" SNMP...
I am a Partner Solution Architect with AWS covering ServiceNow as an AWS Partner. I have a customer looking to use ITOM Discovery across their AWS Organization with approximately 600+ member accounts. They have built processes to manage the on/off bo...
Hello expert, My customer would like to integrate their AWS webhook for EC2 process monitoring with Event Management. They want ServiceNow Event Management handle the incoming webhook from AWS to generate Event, Alert. Can anyone please advise wher...
[Quebec] I've determined that we have Cisco network switches on our network that do not have their SNMP OIDs in the OID table to allow for classification/discovery. I know how to add OIDs, but shouldn't Cisco OIDs be included OOB? How often is my i...
I have a CMDB Query that shows self Managed Clouds (SMC) but I also want to include the owner of the SMC in the result listing
Hello All, Need a idea How to fetch server patching information.Whether servicenow OOB discovery covering this feature? I.e. - windows server patch (patch number, date of patch implemented etc). please share your valuable ideas, this would be a great...
Hi, one of our production Mid server is Down, and patch upgrade failed. upon a bit of investigation found the below. Can I please get some guidance on this. Thanks
