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Resolved! java.net.SocketTimeoutException: connect timed out Error

Hi, Can someone help me n explaining the below error which I am getting in my Solarwind Integration. 01/10/20 08:41:21 (597) ECCQueueMonitor.40 SEVERE *** ERROR *** getRecords failed (java.net.SocketTimeoutException: connect timed out)   and also the...

Savita1 by Giga Contributor
  • 27347 Views
  • 3 replies
  • 2 helpfuls

What benefit is ServiceNow Discovery providing you?

What benefit is ServiceNow Discovery providing you? My company purchased discovery licensing with our initial contract about two years go and we've been unable to find any beneficial uses for it. We run a mostly virtualized environment and are able t...

Importing IP Ranges

Seems allot of folks are looking for easier ways to bring in tons of IP ranges into their discoveries without having to manually enter hundreds of IP networks. Well Service-now.com to the continued rescue with an already existing product technology, ...

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doug_schulze by ServiceNow Employee
  • 4598 Views
  • 8 replies
  • 0 helpfuls

Right clic with mac

Hello,Is it possible to have right click behavior using a Apple mouse ? Ctrl + click doesn't work (or just on a very limited way) on Safari or FF for Thanks in advance.

ftolgyes by Tera Contributor
  • 3442 Views
  • 7 replies
  • 7 helpfuls

Reporting on Software not installed

We are collecting the laptop/desktop information through the Help the Help Desk in the login script. Now, as part of a compliance check, we need to report on computer not running a certain piece of software.e.g.: Hostname SoftwareCOM-0001 SoftwareA 1...

march by Kilo Guru
  • 4904 Views
  • 22 replies
  • 6 helpfuls

How to validate a string field for proper phone number format

I have a need to validate a string field in a record producer for proper phone number formatting (xxx) xxx-xxxx. I understand that a client script for onSubmit should cover it, but I can't seem to devise a proper script that does the validation. Does...

quanha by Kilo Contributor
  • 24349 Views
  • 10 replies
  • 19 helpfuls

Identification sections in pattern failed: section: discovery, error: All command implementations (SNMP_TABLE) failed on host 10.142.11.8. Host might be down or unreachable.

Hi everyone, When I was trying to discover a number of IP Switches, I'm getting below error for some: "Identification sections in pattern failed: section: discovery, error: All command implementations (SNMP_TABLE) failed on host 10.142.11.8. Host mig...

Sha_pan by Giga Contributor
  • 2659 Views
  • 5 replies
  • 5 helpfuls

RPC server unavailable issue

Hi,We are working on service mapping for our client and we are on istanbul version.We received error in discovery logs stating 'Failed to execute WMI command on host xx.xxx.xx.xx command: netstat -a -n -o | findstr /R ":64701" error message: The RPC ...

Resolved! Vcenter discovery failing Unable to establish connection to https://xx.xx.xx.xx/sdk: java.lang.NullPointerException: None of url, username can be null.

Hello All,    I recently noticed that Vcenter discovery is getting failing for some of the Vcenters and getting.  Unable to establish connection to https://xx.xx.x.x/sdk: java.lang.NullPointerException: None of url, username can be null. When I test ...

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vamshi19 by Tera Contributor
  • 3265 Views
  • 7 replies
  • 1 helpfuls

Service Mapping - Can't calculate storage path error

During most my Service Mapping discoveries I get the following errorCan't calculate storage path for "d:\". File system on connection did not match any file system on the hostI was wondering if any of you have seen this before and know how to solve i...

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james_lewis by Tera Contributor
  • 2203 Views
  • 8 replies
  • 2 helpfuls

Best practices in implementing Unauthorized Change capability

Hi, ServiceNow Discovery is able to discover changes in the infrastructure like new CI's installed or Changes in/on already existing CI's and update the CMDB accordingly. As every CMDB update should formally be based on an approved change request Ser...

Ed Laar1 by Kilo Guru
  • 3436 Views
  • 5 replies
  • 3 helpfuls