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Dot walking in a Client Script

I'm trying to populate a reference variable on a catalog item using an onLoad catalog client script but the data I want is in parent field of the field I am referencing and the standard dot walking isn't bringing back a result.  On the User table is...

Resolved! Kubernetes Discovery - Quebec

Hi  I am trying to pilot Kubernetes discovery in our environment. I have been following the following article and documentation for this. These are: Kubernetes Components Discovery - Using Service Now Discovery - IT Operations Management - Article - ...

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Shraneel1 by Tera Contributor
  • 1316 Views
  • 3 replies
  • 0 helpfuls

Unique not working in service-now

Hi all, I have created a new string field with unique. But its not Enforces uniqueness on the field. Its a bug in service-now? Please any guide us, how we will achieve unique string field in service-now.

soundarSN by Kilo Explorer
  • 2394 Views
  • 8 replies
  • 2 helpfuls

Resolved! Missing Lookup Rule for class cmdb_serial_number

Hello everyone, I am facing issue in discovering servers, Discovery is getting failed with below error: Our CI Identifier is modified as it was getting affected with SCCM Integration: I am unable to understand how we can modify the lookup rule in t...

How does SG-SCCM determine when a CI can be updated?

I am evaluating using SG-SCCM for computer and software inventory.  We are also running discovery for servers. I need some help to understand how SG-SCCM determines if a computer CI needs to be updated. For example, I run an SCCM import, a computer i...

Report Sorting

Am I missing something? I have a simple bar chart report on custom field. I want it to display from in a certain order. Currently the only way I see for sorting is A to Z or Z to A. I want to be order to choose the order which my fields display. An e...

dartx21 by Kilo Contributor
  • 5331 Views
  • 4 replies
  • 2 helpfuls

Discovery Pattern Step-Create Relationship not happening

Hello Experts, I was looking to create relationship between a cmdb_ci_computer and cmdb_ci_service Using relation Depends On:: UsedBy cmdb_ci_computer table contains a field u_service which is same as cmdb_ci_service table. Eg: On Table cmdb_ci_compu...

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SNowUser11 by Kilo Guru
  • 3393 Views
  • 30 replies
  • 8 helpfuls

Resolved! How to capture unauthorized changes with ServiceNow discovery?

Hey all, In a some articles and demos I have seen, it appears that there is a way to have Discovery capture and report/display unauthorized changes: a change to a CI (such as an attribute value change or the addition of a new CI) has occurred but the...

Josh P1 by Giga Guru
  • 5458 Views
  • 10 replies
  • 6 helpfuls

Problem discover Azure datacenters

After configuring the account principles and then the Cloud Service Account under Cloud Management -> Service Accounts, I hit "Discover Datacenters". A few seconds later the "Datacenter discovery status" is updated with an error.I can't find anything...

maxton by Kilo Explorer
  • 2268 Views
  • 6 replies
  • 1 helpfuls

Event Field Mapping Not executed

Hi Experts,   We need your help in   fix the issue which am facing in event field mapping.We wrote event rule and event filed mapping to process SNMP trap   but the event field mapping is not executed after the event rules.***************************...

chandran by Kilo Contributor
  • 1492 Views
  • 3 replies
  • 1 helpfuls