Service Mapping Credential issue

aniketgore
Giga Expert

‎11-10-2016 08:37 AM

Hi Friends,

I'm trying my hands on service mapping and discovery. I have a set up as below.

Virtual box VM - Ubuntu 16 installed on it.

Apache

My SQL

Wordpress installed on this VM.

I saved the SSH credentials in the credential store and ran a normal discovery in IP range and application discovery. It ran fine and discovered the applications(Apache, My SQL). Even when i test the credentials from the credentials form it works fine.

When I try to run the service map on the wordpress installed with http as endpoint (http://IP/wordpress). It gives me below error in the service map.

Does any one encountered this error before?

Discovery Error.jpg

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Chatarina Lyth
ServiceNow Employee
ServiceNow Employee
In response to johndurfee

‎11-23-2016 11:46 PM

Hi!



I had the same issue at a Customer - Discovery was able to discover the server using SSH with no issue, but running Service Mapping agains the same server gave me the same SSH error you get. In my discovery log I got the error after we tried the 'netstat'-command.



The issue I had was related to the problem PRB702974. I got a recompiled jar-file with a new ssh client from   RnD and that solved my issue.



BR
Chatarina


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bernyalvarado
Mega Sage
In response to Chatarina Lyth

‎12-10-2016 09:14 PM

Great insight Chatarina!!



You may want to elaborate more on what do you mean by "recompiled jar-file with a new ssh client from RnD". What are the steps that someone else can follow to do that?



Thanks,


Berny


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