Service Mapping of External Devices: What Are the Different Approaches?

[shubhamkhai]

1. What are the recommended approaches for mapping services involving external devices in ServiceNow? Specifically, I am looking for strategies to handle scenarios such as:
   • Mapping third-party systems or SaaS applications.
   • Identifying cloud-hosted resources that do not allow direct network-based discovery.
     Are there any best practices or proven methods for overcoming challenges like restricted access or lack of traditional Discovery support?
2. Can ACC Be Used for Service Mapping of External Devices?

   • Can the Agent Client Collector (ACC) be effectively used to complement or replace network-based probes in Service Mapping? If yes, how can we leverage ACC for such scenarios?

     I am particularly interested in learning:

     • How ACC provides data to augment Service Mapping for external services.
     • Steps to configure or use ACC specifically for cloud, SaaS, or restricted environments.
     • Examples where ACC proved to be more effective than traditional Discovery.
       
       Thank you in advance!
       
       

[Sohail Khilji]

HI @shubhamkhai ,

This will help :

https://www.servicenow.com/community/itom-articles/discovery-with-agent-client-collector-step-by-ste...