Service Mapping - uncategorized errors for every service map

Mike LHCG1
Tera Contributor

We noticed a while back that on all of our Service Maps, every server has a yellow yield sign next to it.

 

MikeLHCG1_1-1733958067575.png

 

Most of the errors state "Failed to identify the CI Type of the process listening on port xxxx on host xxx.xxx.xxx.xxx. Please review the discovery log for further details." I've also seen the error "Failed to recognize application. See the Discovery Pattern Log for details".

When I click on the Error Handling link for either error, I get the message:

"Only categorized errors can be handled.
To view and rediscover uncategorized errors, navigate to
Service Mapping > Home > Fix."

 

When I navigate there I see this:

MikeLHCG1_2-1733958335723.png

 

Nothing I do in any of the 4 options helps resolve the issue. This is happening for every service map and I'm not sure what caused it, or how to correct it. Does anyone know how I can correct the issue and successfully discover/map my services again?

1 REPLY 1

Community Alums
Not applicable

Hi @Mike LHCG1

 

Here are my thoughts. Few things to check: 

 

Are you able to fully discover these servers using midservers used by service mapping?

Make sure your mid sever ip ranges are accurate 

credentials need to have access to the mid severs.

Are there any recent discovery pattern changes/customizations in your instance 

 

Please all validate these configurations. 

Please mark my answer as helpful, if it solves your question. 

 

Regards,

 

srinija