Service request form on SNOW

[sdhull]

I have created a Service request form on SNOW however the Catalog task is not getting created automatically upon getting the RITM Approved.

I have checked the Workflow part seems to be fine.

Please Help

[sdhull]

So my question is how do I make the changes in the workflow .

[Uncle Rob]

First, I highly highly HIGHLY recommend your employer sends you to admin training.   Workflow is an area in the tool you don't want to mess around with on the fly.

If you double click the IF activity on the workflow, it should show you its script contents.   Copy those and paste them to the thread.

[sdhull]

// This script needs to set answer to 'yes' or 'no' to indicate the state of the activity.

//

// For example,

//

// answer = ifScript();

//

// function ifScript() {

// if (condition is true) {

// return 'yes';

// }

// return 'no';

// }

if (current.short_description == 'Share Drive Access Request' || current.short_description == 'Website Access Request' || current.short_description == 'Web Application Request' || current.short_description == 'ID Termination' || current.short_description == 'Team Movement' || (current.short_description.indexOf('New Hire')>-1) || current.short_description == 'IT Service Request — Generic (All purpose)' || current.short_description == 'Software Installation' || current.short_description == 'Monthly Noble/iSeries Movements Request' || current.short_description == 'Admin Account Password Request' || current.short_description == 'IT Administrator Request' || current.short_description == 'Financial Application Change Request' || current.short_description == 'Employee Transfer/Movement Request' || current.short_description == 'Employee Termination Request' || current.short_description == 'MAS200 Request' || current.short_description == 'WebEx Account Request' || current.short_description == 'iSeries Key Change Request' || current.short_description == 'iSeries Non-Key Access Request' || current.short_description == 'Access to SAS Servers Request' || current.short_description == 'Employee Mailbox and Personal Drive Request' || current.short_description == 'Firewall Rule Change Request' || current.short_description == 'Removable Media Access Request' || current.short_description == 'New RSA Request' || current.short_description == 'Email Distribution List- Creation/ Modification/ Deletion Request') || current.short_description == 'Asset Request Form')

{

answer = 'yes';

}

else

{

answer = 'no';

}

[Uncle Rob]

Ok.   So check the conditions listed there against your sample case.   Is there anything that should have evaluated as true, but did not?

[sdhull]

Actually Can't figure out