Servicenow CMDB and Microsoft Azure AD Integration through Graph API
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‎07-26-2023 02:06 AM - edited ‎08-05-2023 07:34 AM
Hello All,
We have a requirement where we need to Integrate Servicenow and Microsoft Azure AD.
The motive behind the integration is to achieve the following points:
1) Is there a way ServiceNow can tell in Azure if a server is backed up?
2) Can ServiceNow write back to Azure ActiveDirectory for servers?
a) Use case: They'd like to be able to mark a server as deactivated in ServiceNow and have it deactivated in ServiceNow, with an option to delete it potentially.
Note: There is a separate folder in Azure AD that contains the list of deactivated servers.
b) Could it also be done in Azure?
3) We want to pull a server's "Description" from Azure Active Directory into ServiceNow.
As per our knowledge and information that we have gone through, The Initials steps will be:
1. App Registration in Azure.
2. Creating Client Secrets.
3. Creating App Permissions.
We believe we will also need to utilize the "Microsoft Graph " API as well to accomplish the requirements.
But we need some detailed information regarding the steps that should be followed in the correct sequence.
The help and right direction will be really appreciated. Thank you in Advance!!
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‎07-26-2023 07:39 AM
Hi,
The answer to you questions lies more in the capabilites of Microsoft Graph API rather than the capabilities of ServiceNow. If Microsoft Graph API supports it, then ServiceNow can be utilized to perform it. Some of the Microsoft Graph API functions are supported by the Azure AD spoke for Integration Hub: https://docs.servicenow.com/bundle/rome-servicenow-platform/page/administer/integrationhub/concept/m...
If not supported by the spoke you can do REST API calls to the Microsoft Graph API endpoints. https://learn.microsoft.com/en-us/graph/use-the-api
Designing a proper solution for your requirements requires skills from both ServiceNow development and Azure AD teams.
Regards,
Niklas