ServiceNow Reconciliation definition: Unable to add fields
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3 weeks ago
Hello friends,
Today, when i tried to add the first seen and last seen fields for the Reconciliation definition, its not letting me to add these fields. Should we not add these fields under recon definition. We are using transform map to create/update CIs and our source system dictates first_seen and last_seen. We want to have capability of having these fields updated.
Let me know if anyone has any information.
Thanks,
Rahul
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3 weeks ago
@RahulY00040 What exactly you mean by first_seen and last_seen? Do you mean, First_discovered_on and Last_discovered_on ? If yes, these are the system fields, like the update, Updated by, created, created by. Thus, these are updated as per the discovery. These can't be specific to the Discovery source.
I mean, we can't update 'Last Discoverd on' field only if discovered by 'LANDesk' or 'Tivoli'. This field should always be updated.
These OOB, system fields are not available as attributes in Reconciliation rule.