ServiceNow to SolarWinds Connector Test failed

snow_noob
Kilo Contributor

‎01-17-2018 09:43 PM

Hi all,

I am trying to configure SolarWinds connector from my ServiceNow.

Have filled in all the details, but when I perform a test, the results returned "Timed out for connector instance".

What does this error means?

I can confirm the credentials supplied is working though.

I am also able to telnet to the SolarWinds server on the default port 17778.

SolarWinds Connector Test Failed.png

Preview file
13 KB
0 Helpfuls
  • 1,406 Views
7 REPLIES 7

Mike Allen
Mega Sage

‎01-18-2018 12:29 PM

Do you have a MID server specified?   Is the SolarWinds server inside your network?   My guess would be that SN is unable to communicate with an internal server and needs a MID server to facilitate the communication.


0 Helpfuls

snow_noob
Kilo Contributor
In response to Mike Allen

‎01-18-2018 09:57 PM

Yes, I have specified a MID server, the SolarWinds is in the same subnet as the MID server.


0 Helpfuls

Krishna Chimmil
Tera Contributor
In response to snow_noob

‎02-17-2023 07:43 AM

Even I have same issue at the moment, Can you share the solution if have fixed it by now.

Thank you.

0 Helpfuls

Krishna Chimmil
Tera Contributor

‎02-17-2023 07:45 AM

Even I am having the same issue at the moment. Please help with the solution if you have fixed the issue by now

 

0 Helpfuls