SG-SCCM Reconciliation Rule is not working and Its updating windows server records.

[Sreehas]

Hi,

Recently we Implemented SG-SCCM Integration which is supposed to update ONLY workstation attributes but its also updating windows server attributes.

We created a new Reconciliation rule on computer table first priority is SG-SCCM and second priority is ServiceNow, and the class is computer. ( First Priority = 50 , Select Attributes:- "Apply to All attributes" , Condition:- Class is Computer)

and we created one more Reconciliation rule on windows server table first priority is ServiceNow and second priority is SCCM, and the class is windows server, ( First Priority = 10 , Select Attributes:- "Specific attributes" , Condition:- Class is Windows Server), because SCCM won't update the windows server records.

After we run the scheduled job windows server records are getting updated by SCCM.

Please suggest some solutions.

[Saurabh Gupta]

Hi,
How you are getting the data from SCCM? is it Service Graph Connector?

[Sreehas]

Hi Saurabh,

Yes.

[Saurabh Gupta]

Hi,
You can try changing the sql query skipping the servers.

[Sreehas]

Hi

We are using OOB Data source, there is no SQL query related to server.

I want to understand how we can prevent the updation of windows server class with the help to Reconciliation rules.