We are trying to set up discovery to create and classify Citrix NetScaler devices. After doing my initial scan of a known good IP address, i quickly discovered that these devices only have port 22 open, which is interpreted by discovery as being a UN...
We have added a column to the Business Rules, UI Actions, and Scheduled Jobs table to track items that have been added by our company. We are planning on updating to Calgary soon, but these tables wont be upgraded due to this change. Thus, in order f...
In the April release functionality on decimal notation can be changed.Has anyone found where can I find or change this functionality? What I'm looking for is that a decimal field uses a dot-notation as decimal separator instead of a comma-notation. E...
HelloDoes anyone know if it is possible to link an incident to a change ?I have used the wiki and I know that by right clicking the header of the incident you can create a change record, however the change record doesn't reference the incident number...
Hi,I'm trying to create dependent lists for 3 (new) non-choice-type reference fields on incident forms. If we call the fields "1", "2", and "3" for brevity here, then 2 will be dependent on 1, and 3 will be dependent on 2, such that the value chosen ...
Does anyone have an example of how to start an SLA from a business rule?
I am trying to create a custom chart that trends data from a Trend Job that runs every hour.I want to make the X axis the hour that the data was collected on (which I have done using "collected" as the column, and that works fine), and I want to make...
Is there a way to report on updates to a CI made by discovery? For example if someone had installed new software on a server but bypassed the change process so there is no actual Change record, how can we report on the detection of that change to the...
We have recently started to run discovery on our entire network and have ran into a couple of problems. The first is with Cisco Voice Gateways. When running Discovery against these devices it always tries to find the routing table and gets an error. ...
I am trying to create a LOE (level of effort) timer/actual time spent calculator on stories, but I am not having any luck. I have tried the Actual duration, open/closed, time worked...fields. Basically I am trying to accomplish the following: from th...
When an admin uses the "Import XML" menu option in the list header, where does the file they are importing go? Is it written to a table in the SNC app (e.g. sys_attachment), or is it written to the file system (/glide/instances/...), or is it simply ...
Hi all,my organization is running the incident management module for technical support and I'm looking to create some reports via the reporting module which I need some help with. Right now we have an Assignment Group field which changes when an inci...
After running a report in ServiceNow, when I click on 'Update All' in List header context menu, I come up with an error message.Error: Character reference is an invalid XML character.I have verified my profile with one of my colleague who is able to ...
Hey everyone, looking to get some outside opinions here. When it comes to our SLA reporting, we have found our reporting capabilties are limited within the SN platform. So what we have been doing, is exporting and doing all of our manipulation with s...
Let me start by stating that I am running Build name: Berlin, Build date: 07-18-2012_1833 and Build tag: glide-berlin-05-06-2012__patch0-hotfix2-07-12-2012.Anyone aware of the WMI protocol from the Discovery accessing windows clusters via WMI and gen...
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