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We are part way through an upgrade form Berlin to Dublin. We have set up a MID server to allow us to test every part of the system, prior to upgrading production. From the ServiceNow Test instance the MID server shows as being UP, but none of the...
I'm trying to open a Word document on the MID Server by passing some script using the Run PowerShell workflow activity and it's failing with the error "You cannot call a method on a null-valued expression." I was wondering if anyone else has experien...
We have some "Routers" that are identified as IP switches. I am wondering if anyone has experienced this issue and how you handle it. Ideally I would like to rediscover these devices as routers to get router interfaces and routing rules. I hate to ...
I've been building out some modules and have a question. Whats the difference between the filters to display say for instance...all unassigned incidents in 24 hours and actually creating a report to do the same thing? Seems like with the report t...
I have created a Service request form on SNOW however the Catalog task is not getting created automatically upon getting the RITM Approved. I have checked the Workflow part seems to be fine. Please Help
Hi all, By mistake i have deleted all the attachments from sys_attachment table.Is there a way to retrieve it back.Kindly help me with his.
I'm setting up the new AD Self-Service Password Reset. I've got a public URL for the password reset page, and that page is in my Public Pages: e.g.: https://myinstance.service-now.com/nav_to.do?url=pwd_reset.do?sysparm_url=suffix Where "nav_to" ...
Hi all,It appears that none of the metrics display the business duration.To report of the amount of time a particular task was assigned to each support groups using the business hour i.e. incorporate the default schedule/calendarCurrently the 'Assign...
I have an OU call consultant that we store consultant ad accounts in. I have also created a Consultant true/false field on the sys_user table. I am trying to mark the consultant field to true when the source field contains OU=Consultant. I have crate...
I have CI's in the system that have been redeployed with new names.What is the best practice for changing the name since it seems to be a key datapoint?Tim
I know that you are able to integrate UI Macros into any form section that you create, but can you integrate UI Pages into a form section that you create ? I am currently developing a custom application in ServiceNow and the current out-of-box form-...
Does anyone know how to prevent a record producer from creating a record?I have an instance were if the user fills out certain fields it can be determined that they are referring to an existing record and we just want to update that record rather tha...
Hi all. I'm trying to add a null query to a GlideRecord, eg "target.addNullQuery('myfield');". In this case, 'myfield' is a reference field, so I'm trying to return records where the reference field is empty. But no results are being returned, altho...
This is for ServiceDesk, if one tech has a tech open and before he assigns it to himself is there a way to "lock" a ticket?
Looking at the table it is a reference to the users table. Is it possible to change that to users and groups? I want to leverage groups in the watcher list to send emails when certain incidents get updated. Thanks,Mike
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