Single Computer record with Vmware vcenter IP gets created on vcenter Discovery

[Saurav]

When we do a vmware vcenter discovery from servicenow we have an observations we see that a computer record gets generated / inserted in the computer class with name as the IP Address and the Discovery Source as Credential-less, this is one time and only during the first vcenter discovery , the record is not updated later on subsequent vcenter discoveries.

I was wondering if anyone in the community faced such an issue , the computer record is a class computer and has the vcenter IP address as a name, IP Address and the hardware status as Installed no other attributes.

Thanks in advance.

[mamann]

I have also seen this issue and opened a Support ticket for it. I'm waiting for them to let me know why this is happening

[Saurav]

@mamann 

Have an answer for this now ..

The behavior caused is part of OOTB code execution and is no related to "Credentialless" discovery using NMAP.
This probe is triggered If Software Asset Management is active.

Follow the kb explaining the issue : https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0993391

Mark as helpful Accept Solution if appropriate.

[ZW-C]

Hello @Saurav , did support share solution how do we solve this so the vcenter name shows as what been set?