SLA_due value="UNKNOWN"

[Marilizard]

Hello,

Could you please tell me how can I change this sla value set to "unknown"?
When you create an incident, BEFORE saving it, in the SLA due field I get this value "UNKNOWN"............How can i find where is the code that puts it there? How can I change it?

Thank you!

[#2]

For that, you should probably take a read of this other recent thread: Task SLA on Incident Record