Hello Experts, We have been trying to discover IP phones via Cisco CUCM in ServiceNow. We could discover only cisco cucm publisher and subscriber but no call manager pattern was launched. There is no concrete info on how to discover IP phones in Serv...
Hi All, I was wondering if there's any of you here who successfully integrated Sunbird PowerIQ to their instance and was able to recieve some form of payload. I followed the documentation and setup everything in ServiceNow end as well as in Sunbird P...
Hi Community,I’ve integrated SolarWinds using the Integration Launchpad, but the severity field is not populating on the Event form. In the processing notes, I can see that it’s invoking the event rule “SolarWinds Icon Severity”, which maps Icon (Sou...
Hi Friends,Shall we able to discover Macbook and iPad using Discovery or SCCM? If yes, could you please assist me?If we install SCCM agent on computer, we can get computers details into ServiceNow by SCCM integration. Do we have any agent for Macbook...
Hello! We discovered some core_company records imported through the MID Server that have garbled characters (Shift-JIS encoding) in their names, which are originally in Japanese.When we restore these garbled records, we usually find that a separate r...
A Data Manager Retirement Policy has been created with the following configuration:Retirement Definition: TruePolicy Filter: CIs are associated with the filterNeeds Review: UncheckedRetire Schedule Job – Run As: User has the Admin roleAlthough the po...
We are looking for feedback from customers who have implemented Service Graph Connector for Azure and/or AWS and have addressed the challenge of retiring CIs when the corresponding cloud resources are deleted from the cloud provider. Our expectation ...
Hi,I am trying to install a MID Server, but the following warning is displayed during the installation: Warning: Cannot connect to install.service-now.com.Installation can continue successfully, but the MID Server will not be able to auto-upgrade. Pr...
Identification Engine: Discovery status is FAILURE, Identification sections in pattern failed: section: Azure Subscription identification, error: Custom operation a6e5288173b363008c51d6dcb7f6a75e was not found. Make sure that the custom operation exi...
Identification Engine: Discovery status is FAILURE, Identification sections in pattern failed: section: Azure Subscription identification, error: Custom operation a6e5288173b363008c51d6dcb7f6a75e was not found. Make sure that the custom operation exi...
Hi Everyone, I am working on implementing Tag-Based Service Mapping for existing Application Services in ServiceNow and would like some guidance on the best scalable approach. Current setup: - We already have existing Application Services.- I created...
Hi All,I am getting Activation failed while installing Discovery plugin in my PDI. Kindly help.
Please help me to complete ITOM course as what modules need to study still not clear
When we open a CI record in CMDB Workspace and try to update any attribute and click Save, the update fails with the following error Error in CI Update: Unable to complete the requested operation due to an IRE exception. Contact your system administr...
Service Mapping Advanced Simulator gives incorrect result even though all the steps followed correctly. When we run the discovery on Simulator provided entry point, the result expected in the task validation does not match what we get in the Lab. I h...
