Hi AllAm doing the Gap analysis for the CMDB on Dev and Prod environment by comparing the both the environments. I searched for a sample assessment report in now create but could not get it. If you have sample Gap analysis assessment report for CMDB...
Can anyone guide where, how or the logic of populating value (true/false) of Made change cutoff in Change record? Still new to Service Now.
What capabilities or best practices are there when it comes to mapping mainframe and SaaS applications?Additionally, please outline any requirements, tools, or data sources needed to support this identification and mapping process.
Hi - Looking in our vCenter environment, I see associated with the Network Adapters attached to Virtual Machines is an "Adapter Type". An example value for this is vmxnet 3. I don't see that this is picked up by ServiceNow discovery. Any recommend...
Hello All,We have added new attributes on attribute mapping in AD "Company" and "Department" but after adding some users still no company and department sync from AD, what possible issue and solution for this?
Hi,we are using the ACC to collect all the data from the servers and do run application patterns as well.We are using the check-allow-list.json from this kb article: Pattern execution on ACC: Sample Allowlist for Pattern Content KB1585764.This one sh...
Hi all, I am looking for a prescriptive description of an Owned by (user) and a Managed by (group). In some 'hoover over hints' places in the system I see the Managed by (user) represents the Service Manager (on a Technical Service Offering for examp...
Hello, I want to understand how others are using the Configuration Item field that is present on most, if not all, the ticket forms (change, Request Item, Task, incident, etc). From my understanding, the Configuration Item field is present on all th...
In Servicenow MID Server user we have updated the new password then restart the server now status is UP but these issue is still showing in the issue tab , how to resolve this issue?MID Server Issue Tab:-------------------------1.Could not decrypt...
What is Process ID? whats use and process of process id in service mapping?
I would like to block the data insertion for discovery tables as these tables does not gives any valuable data and it clutter the CMDB. Some example table is: Dscy_route_next_hop table. Suggest me best apporach to block the data insertion. T...
I need to exclude some classes during Discovery, or I need to abort the record insertion into the cmdb_ci table for particular classes.I do not want to deactivate the pattern steps or the entire pattern.Are there any other ways to skip specific class...
I have a discovery scheduled for a particular location Server abut not sure why it is showing wrong location. Some Serer showing previous correct location and then rest showing some other. How to proceed for troubleshooting and can't check with Serv...
I need document of creation for service mapping. Can some one assist on sharing the simple document for understanding and configuration. I have enabled the servicemapping plugin and tired to perform service mapping but it is not working from Mid serv...
