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Need Gap analysis report format

Hi AllAm doing the Gap analysis for the CMDB on Dev and Prod environment by comparing the both the environments.  I searched for a sample assessment report in now create but could not get it. If you have sample Gap analysis assessment report for CMDB...

Change column Made change cutoff

Can anyone guide where, how or the logic of populating value (true/false) of Made change cutoff in Change record? Still new to Service Now.  

JaruwanN by Giga Contributor
  • 497 Views
  • 2 replies
  • 0 helpfuls

Approach to mapping both mainframe and SaaS applications.

What capabilities or best practices are there when it comes to mapping mainframe and SaaS applications?Additionally, please outline any requirements, tools, or data sources needed to support this identification and mapping process.

sammehra by Giga Contributor
  • 284 Views
  • 1 replies
  • 0 helpfuls

VMware discovery - get the network adapter type

Hi -  Looking in our vCenter environment, I see associated with the Network Adapters attached to Virtual Machines is an "Adapter Type".  An example value for this is vmxnet 3.  I don't see that this is picked up by ServiceNow discovery. Any recommend...

Miles Clark by Tera Contributor
  • 576 Views
  • 3 replies
  • 1 helpfuls

Added Attributes AD wont sync on ServiceNow

Hello All,We have added new attributes on attribute mapping in AD "Company" and "Department" but after adding some users still no company and department sync from AD, what possible issue and solution for this?

CSDM Definition on Managed by (group) and Owned by (user)

Hi all, I am looking for a prescriptive description of an Owned by (user) and a Managed by (group). In some 'hoover over hints' places in the system I see the Managed by (user) represents the Service Manager (on a Technical Service Offering for examp...

Ed Laar1 by Kilo Guru
  • 5510 Views
  • 4 replies
  • 2 helpfuls

Configuration Item field on ticket forms

Hello, I want to understand how others are using the Configuration Item field that is present on most, if not all, the ticket forms (change, Request Item, Task, incident, etc).  From my understanding, the Configuration Item field is present on all th...

gagribben by Tera Contributor
  • 391 Views
  • 3 replies
  • 0 helpfuls

Service Mapping.

What is Process ID? whats use and process of process id  in service mapping?

choudharish by Tera Contributor
  • 193 Views
  • 1 replies
  • 0 helpfuls

Best Way to block the data insertion for Discovery tables

I would like to block the data insertion for discovery tables as these tables does not gives any valuable data and it clutter the CMDB.    Some example table is: Dscy_route_next_hop table.    Suggest me best apporach to block the data insertion.    T...

Resolved! ServiceNow Discovery Location

I have a discovery scheduled for a particular location Server abut not sure why it is showing wrong location. Some Serer showing previous correct location and then rest showing some other.  How to proceed for troubleshooting and can't check with Serv...

Service Mapping

I need document of creation for service mapping. Can some one assist on sharing the simple document for understanding and configuration. I have enabled the servicemapping plugin and tired to perform service mapping but it is not working from Mid serv...