SNMP traps for Event management

Jyoti11
Tera Contributor

‎06-10-2024 08:22 PM

Hi all, 

 

What is the best way to manage snmp? Should all events come into service now or can events be filtered as SNMP is not a monitoring tool. We may have 5-7 M events generated by SNMP traps, is there any way to not receive all and apply filtering logic somewhere?

 

Looking for guidance on SNMP traps.

 

Thanks

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Community Alums
Not applicable

‎06-10-2024 09:51 PM

Hi @Jyoti11 ,

Here is an overview of the data flow in SNMP Trap integration in ServiceNow:

  1. A third-party network device or system detects an event or issue and generates an SNMP trap.

  2. The SNMP trap is sent to the ServiceNow instance.

  3. The ServiceNow instance receives the SNMP trap and decodes it using an SNMP trap listener.

  4. The decoded information is used to generate an event in ServiceNow Event Management.

  5. The event can trigger automated workflows or notifications to ServiceNow users or other systems.

Please look at Configure event collection for SNMP traps  to configure.

 

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Jyoti11
Tera Contributor
In response to Community Alums

‎06-10-2024 10:12 PM

Thanks @Community Alums . This is helpful. I am looking more on best practice side. SNMP trap is not a mot ironing tool correct and hence it can send noise to ServiceNow which will be resulting in many event rules is there any best practice or guidance? Can we filter events on snmp traps before receiving in ServiceNow? How to manage snmp traps

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