Software Installations - "Last Used" Field

[KenMoore]

Looking at a Computer CI, and looking at the Software Installations tab under that CI, and the "Last Used" field is empty.  

Expecting to see a date displayed here representing the last date that piece of software was used on that computer.   The thought is to use this Last Used date for measuring the actual utilization across software applications on a specific computer.

Is this what the "Last Used" field is for, and why would it be empty?

[KenMoore]

Ben — Thanks for checking. Greatly appreciated!

Ken Moore | Manager, IT Asset Management (ITAM)

Phone & Fax: +1.317.493.4775 | Ken.Moore@inin.com<mailto:Ken.Moore@inin.com>

Interactive Intelligence

Deliberately Innovative

www.inin.com<http://www.inin.com/>

[TSP666]

Hi Ben,

Please can you advise on how to populate the "last used" field from Discovery.

e.g. what to check in the registry

Maybe someone has already created a Discovery probe to collect this information from windows based software ?

Regards

Tony

[gyedwab]

Previous discussion on the "Last Used" metric: https://community.servicenow.com/thread/148466 it looks like the registry is considered to be unreliable at gathering that information. More info here: http://blogs.msdn.com/b/oldnewthing/archive/2004/07/09/178342.aspx