Software installed' field is not populated when using ACC for discovery

[OMT]

Hi,

Does anyone know why the 'Software installed' field is not populated (software installed are not listed in related list) when using ACC for discovery?
Everything else, like network adapters, processes, TCP connections, file storage, etc., is discovered, but not software installed.

What should we do about this problem? I have read many times that the SAM (Software Asset Management) plugin/application should be installed, but I cannot find out exactly which one and I could not find it in the official documentation.

Thanks in advance!

[SK Chand Basha]

Hi @OMT ,

May I know when the agent has been installed ,

We have OOB SAM Discovery Policy to collect the software installed which run every 24 hours once.

[OMT]

Hi! The agent (Agent Client Collector Framework) was installed a few weeks ago, but the ACC VC was installed today. Could that be the reason?

[SK Chand Basha]

Hi @OMT 

Sorry I am not asking about plugin, I am referring when you have deployed agent software in windows machine?

[OMT]

Hi, as i said, we deployed it few weeks ago and we were able to discover a lot of things but not Software Installation. Br