Solarwinds Service Graph connector URI error

[Nisha30]

Hello Experts,

Need your urgent help here what am i missing.

We are integrating ServiceNow with Solarwinds using Service Graph connector .

1.   Firewall port TCP on 17774 is allowed

2. Permissions on SWIS API given by Solarwinds team.

3. MidServer is up and running.

Still when we try to connect it gives error as below. Is there any extra step . Solarwinds team says they have given permission

Not sure how to proceed.

Thanks

[Tanushree Maiti]

Hi @Nisha30 

Probable cause could be -

1. Double-check the SolarWinds hostname and port specified in the HTTP Connection within ServiceNow . 

 From Host system of the MID Server, use network tools like ping/telnet to confirm connectivity to the SolarWinds hostname and port.

2.  Ensure the user account configured for the integration has the correct roles and permissions, and that the password is correct.

3. Check the agent logs in the MID Server installation directory for more specific error messages like authentication issue/access issue

Refer: 

1. https://www.servicenow.com/community/developer-forum/host-name-is-not-retrieved-by-midserver/m-p/267....