Support Group details are not getting fetched from Technical Service
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‎05-27-2025 04:41 AM
Hi Team,
We have a Server in place and the Technical Service is added as with Managed By: Manages relationship. But the support group details are not getting synced to Server from Technical service?
Does any body know the reason?
Thanks,
Yashraj
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‎05-29-2025 11:50 PM
Hi @Yashraj ,
Does the Server have a direct relationship with Technical Management Service? There is a solution that sync the groups using Technical Service Management Offering through a Dynamic CI group. But I don't think there is anything out of the box that sync based on the CI Relationship between the Server and the Service directly.
https://www.servicenow.com/docs/bundle/yokohama-servicenow-platform/page/product/csdm-implementation...
Regards,
Niklas