Support Group details are not getting fetched from Technical Service

Yashraj
Tera Expert

Hi Team,

We have a Server in place and the Technical Service is added as with Managed By: Manages relationship. But the support group details are not getting synced to Server from Technical service?

Does any body know the reason?

Thanks,

Yashraj

1 REPLY 1

Niklas Peterson
Mega Sage
Mega Sage

Hi @Yashraj  ,

Does the Server have a direct relationship with Technical Management Service? There is a solution that sync the groups using Technical Service Management Offering through a Dynamic CI group. But I don't think there is anything out of the box that sync based on the CI Relationship between the Server and the Service directly.

 

https://www.servicenow.com/docs/bundle/yokohama-servicenow-platform/page/product/csdm-implementation...

Regards,
Niklas