Suppress Flow Execution Details on Quick Response UI Action for Alerts

Shreya Jain1 · 3 weeks ago

The Quick Response UI Action on Alerts currently displays Flow Execution details as part of its response. For our use case, these execution details are not needed, and we'd like to suppress them to keep the interface cleaner while preserving the existing Quick Response functionality and behavior.

Has anyone implemented something similar or found a supported way to remove or suppress the Flow Execution details from the Quick Response output?

If you've done this before, I'd appreciate any guidance on the approach, whether it involved configuration, scripting, or customization.

Thanks in advance!

Vikram Reddy · 3 weeks ago

Hey @Shreya Jain1,

Quick Response on the Alert form doesn't have its own "hide details" switch. What you're calling Flow Execution details is really the reporting output of whatever remediation subflow is wired to that Run Remediation link, in your screenshot that's the Create Incident action configured on the Alert Management Rule. Once a flow's execution gets tracked, the platform surfaces that tracking data, and that tracking is controlled at the flow level, not inside the Quick Response UI action itself.

The lever you actually want is flow reporting. It's governed by the property com.snc.process_flow.reporting.level (default value is Off), plus any per-flow overrides sitting in the Settings [sys_flow_execution_setting] table under Flow Administration. Worth noting: ServiceNow's own KB (KB3024064) documents that this property can fall back to BASIC on production instances starting with the Australia release, so it's worth confirming what it's actually set to before assuming it's still Off.

Identify the remediation flow behind Create Incident: open the Alert Management Rule, go to the remediation subflows list, and note which flow/subflow it points to.
Open Flow Administration > Settings (sys_flow_execution_setting) and check for an entry scoped to that specific flow.
Set the reporting level for that flow to Off rather than touching the global property, this keeps execution visibility for every other flow on the instance and only quiets this one.
Check com.snc.process_flow.reporting.level globally too, if it's sitting at Flows Only or higher, that alone can be why execution detail shows up even on flows without their own override.

Turning reporting off doesn't touch the remediation logic itself, the flow still runs and the incident still gets created, you're only suppressing the execution-tracking record that feeds that detail panel. I'd make the change in a sub-prod instance first since the global property affects every flow on the instance, not just this one.

If disabling reporting on that flow doesn't fully clear the panel, the summary is probably being rendered directly by the Quick Response UI page rather than pulled from reporting, at that point you're into a clone or customization of the UI action.

References

Thank you,
Vikram Karety
Octigo Solutions INC

Shreya Jain1 · 3 weeks ago

Hi @Vikram Reddy,

I tried below solution -

Open Flow Administration > Settings (sys_flow_execution_setting) and check for an entry scoped to that specific flow.
Set the reporting level for that flow to Off rather than touching the global property, this keeps execution visibility for every other flow on the instance and only quiets this one.

It don't show the execution details but page still gets redirected to Flow context. And their message appears as 'Flow reports not available. Check system property com.snc.process_flow.reporting.level or Flow/Action Setting Record'

I don't want to navigate away from alerts form, Flow Context page should not at all open for end users.