I need to create two new tag-based cluster definitions, as I have, and I have inactivated the old ones. The weird behavior I'm experiencing is that the new ones are not applying, despite being active and groupings meeting the criteria while the old ones continue to apply.
To double up on the weirdness I'm seeing two sets of references to the old rules being applied and one has a link to the definition while the other does not. Has anyone run into this? I've searched, asked AI, and there's a reference to clearing the cache but the steps AI provided to not align with what I'm seeing in ServiceNow.
Any help is appreciated.
Thanks!
