Tag cluster definition

Snowl13052025
Tera Contributor

Hi ,
How to create an exclusion tag cluster definition for customer ID and location ?
Can anyone explain.

Thanks in advance.

3 REPLIES 3

Ram Devanathan1
ServiceNow Employee
ServiceNow Employee

sorry the ask is not clear, which plugin/capability is this about?

Snowl13052025
Tera Contributor

I have already created a tag cluster definition for a specific customer. When an alert contains that customer, it creates a tag cluster group alert.
Now, I want to exclude alerts based on both customer and location.
If an alert contains both the specified customer and location (matching the tag cluster criteria), then the tag cluster group should not be created in that case.

Got it - this is relating to tag based alert clustering.