Tag Based Service Mapping

[Rash Rai]

Hi guys,


We have historic services set up in our Prod environment, that are actively used in tickets (ie incidents). For this example, we will use ServiceNow

We are moving towards a cloud tag based service mapping approach, some of these services contain a servicename tag, the issue I am having is that when I try and map these tag based services, I get the below error:


"The following service names already exist. Change the names of the following service candidates to unique names: servicenow."


This is because the servicename tag for this service candidate is ServiceNow and the service ServiceNow already exists. If I change the candidate name to say ServiceNow 2, it will create the tag based service but this is not ideal.

Question is how do I update the existing Service with tagged cloud reources? How would I handle the change to tag based approach, regarding the creation of the candidates and historic ticket relationships..

Please help!

Thanks,

Rash

[avivs]

Did you find a solution for this?