Hi, We have a subflow that is triggered by an alert management rule. Inside the subflow, we added a 5 minute wait condition as per the requirement, after which an incident is created.If the alert is updated within those 5 minutes, the alert managemen...
Hello All, I am looking for perspectives from the community on Router Discovery vs IPAM-driven subnet population.If an enterprise already has authoritative IPAM (e.g., Infoblox) and imports subnets via the Infoblox Service Graph Connector, what are t...
Hello Everyone, Can anyone please let me know how can I create De Duplicate Task manually?Do I have write script for this?Thanks
Hi Can anyone tell me difference between Flow designer or Process Automation & Orchestration and Automation. Is flow designer comes under orchestration? Much confused Thanks-Vamshi
Hi Team,I’m looking for guidance on devising a Technology Portfolio Management (TPM) with a predominantly cloud-first footprint.Current state:Majority of applications are hosted in Azure (mix of IaaS and PaaS), with a smaller footprint in an on-prem ...
I found surface level information about Granular Delegates/Delegation Rules - but need input from anyone that has experience with the code behind the scenes. My question: "Is there a simple way to see all of the HR Tasks that have been Delegated to m...
Hello,We are experimenting Discovery and wondering if anyone as ever integrated ClickStudios' PasswordState vault as an external credential storage. We know that CyberArk integration is already available but maybe someone could share its JAR file for...
I considered providing access to the Service Operations workspace for the user persona, specifically the service owner. However, assigning only the role did not grant access to SOW. After assigning the ITIL role, the user gained access to SOW but sti...
BackgroundWe have a goal to start using Service Mapping for a customer and I wanted to try out Tag Based Service Mapping on an already existing Application Service that they handle manually by using Calculated Application Service and adding relations...
I've been reading this document: ITOM Visibility security overview I'm working with a customer that want to enrich their CMDB but are not able to store any credentials in their ServiceNow cloud instance. I see that there are alternatives like having...
Hello, I have a Tag Key & Value policy that compares Application tag against existing Business Applications: var tagValues = [];var gr = new GlideRecord('cmdb_ci_business_app');gr.addQuery('life_cycle_stage_status.name', 'In Use');gr.query();while (g...
Hi Community, I’m need some clarity on OS compatibility related to the Agent Client Collector (ACC) in the Zurich release. Question:Is Windows Server 2025 officially supported as a host operating system for ACC in the Zurich version?According to the ...
Hello All, When I ran discovery,am getting below error.Can some one please help on this? CMDB Identification Error: In payload missing minimum set of input values for criterion (matching) attributes from identify rule for table [cmdb_ci_computer]. ...
Hi, Can someone please help me understand where event and alert aging is configured to clean up old events and alerts? Also, what is the out-of-the-box retention period for events and alerts?Thanks in advance.