Discovery of Liberty App Servers on AIX host
I searched but i did not find anything related to any others finding a work around to use Discovery on finding Liberty App Servers on AIX host? Has anyone created their own custom pattern?
Forum Posts
Resolved! How can I recognize pin pads and IP phones during ServiceNow discovery ?
How can I recognize pin pads and IP phones during ServiceNow discovery or how can I discover these things are not natively recognized by ServiceNow Discovery because most do not expose standard management protocols (like SNMP, WMI, or SSH).
Service Mapping query
Hello everyone,I have a quick question regarding Service Mapping implementation. Our MID Server is hosted on-premises, while the entry point for the service is a SaaS platform URL. I’d like to understand what requirements or configurations are needed...
Resolved! Query on SNMP OIDs in Classification phase
When I execute discovery for a network device, in the input payload I see something like this:SNMP - Classify:253 OIDsSNMP - Classify:320 OIDsSNMP - Classify:1121 OIDs What does those numbers actually indicate?Is there anywhere that we can see all t...
Resolved! How are duplicate CI's identified?
Are duplicate CI's identified as data is processed through the IRE? Or is there a job that runs daily that looks at the cmdb data and compares it to identification rules to identify duplicates? I'm asking because we have recently modified our identif...
MID Server Status not going to up
At the end of Module 2, in the task ‘Validate the MID server’, the server status is stuck on ‘Down’.I am not authorised to restart the server.How can I change the server status from Down to Up?
How to achieve/configure different Discovery Console settings for different Networks ?
Hi there, we are facing the challenge, that we need to apply different Discovery Consolse settings to different networks.We are working as managed service provider for a set of customers; the reasons behind this requirement are to extensive to be pre...
Resolved! SNMP Discovery - How to know if a new MIB file needs to be uploaded or not?
When I discover an IP (Network device), it says “Active, Couldn’t Classify,” Fine! I will open the Input payload, check the sysObjectID, copy the OID and create a new OID entry in OID table. Question - how will we know if a MIB file is already the...
Incorrect JVM Ram Size Information on the Instance
I have recently increased JVM RAM Size for one of my mid server.As there is only one mid installed on it, the host RAM size is 16GB, I have increased the JVM RAM size to 6GB, though we know default size for the JVM RAM is 1GB. I have modified the con...
Resolved! Tag based Discovery
Hello ITOM Experts,Need some Step by Step guidance. Have gone through documentation and many threads.Still confused , how tagged based Service Mapping to be implemented. Q1. Is Basic discovery be done for CIs with Tags (key value etc.) (for non clou...
Agent Client Collector Deployment to collect software metering data
Hello all, We are currently testing deploying Agent Client Collector using Microsoft Intune. The main purpose of using ACC is to collect software usage data on Windows laptops. We have packaged the agent and have no problems installing and starting t...
ServiceNow Discovery for SaaS components
Hello! I have a question regarding the behavior of ServiceNow Discovery. Is Discovery able to find SaaS components in an environment? For example, SaaS solutions of MongoDB or Confluent Kafka.I cannot find any documentation regarding SaaS solutions D...
Discovery: Discovery picks wrong credentials even after deleting the IP from credential affinities
I am trying to discover NetApp storage server with a new credential ABC. When the discovery is executed, I could see that the discovery has picked up old XYZ credential and the server is not discovered/identified. I disabled the XYZ credential and de...
Windows Discovery failure
Hi, While running the Discovery on Windows Server facing the below error. Help me to fix the issue.
Resolved! Tagging in CSDM Service map
Hi all,I'm working on service mapping in ServiceNow using the CSDM model, and I want to manually add tags to Configuration Items (like application services, servers, etc.).Can someone guide me on:How to add tags to CIs manually?Where do I find the ta...
