Hello everyone, We have created a pattern extension for routers to make some customization. Basically we are trying to get the description from the device's interfaces and populate the field "short_description" in table "dscy_router_interface". Since...
We've successfully Discovered vCenters w/in our firewall, but now need to do one outside our firewall. To date, I requested to have the following ports opened, however, (Jakarta) Discovery is still failing, so am asking which ports must be opened for...
I am getting this error, not sure why can anyone help me on this. >> IMAP is enabled on the mailbox>> API permission is also there with admin consent. Not sure what else i need to check??I am following this KB - > https://support.servicenow.com/kb?i...
Good Morning, Has anyone looked and located this information in a consolidated fashion? So far , SN Support says the only way to get this information is to locate each separate page for each Class .= = = We are working on a major project to improve...
In event management, in the Alert Correlation Properties if we specific "Group By" property as suggested like any of the alert field, for example say I specific alert_cmdb_ci.location Which one of the correlation type, out of all is impacted or will ...
Hi colleagues!We have been running discovery against our openshift environment, and we see for [cmdb_ci_oslv_container] all CIs have install_status set to Installed, while the [cmdb_ci_oslv_container] items show a correct kubernetes status (running/f...
can some one help me to understand the ACME configuration in ServiceNow certification management.
I want to discover my AWS network. For that, I am using ServiceNow ITOM (Australia release). I have installed the MID Server on an AWS server, and it is up and validated. Additionally, when I configured and tested the credentials (SSH private key) fo...
Hi Everyone,Are there any quick reference guides available for ITIL users explaining how to create incidents and assign incidents. Just trying to find some general documentation if it is available to assist with training new users. thanks
We have certain alerts that should remain standalone and not be considered in any type of correlation, including:Rule-Based CorrelationTag-Based CorrelationCMDB-Based CorrelationAutomated CorrelationManual CorrelationIs there a recommended approach o...
Relationships are present in cmdb_rel_ci table but are not visible in "downstream" dependency viewIn Ip Switch class the relationship upstream and downstream are available in the relationship formatter as well as in the relationship table but not in ...
Hi I need to add a url in Utilities in service operations workspace, attached screenshot for reference, Please let me know if anyone knows.
Hi, I am preparing a training material on how to use Service Mapping for Impact Analysis by Incident & Change Team. I am looking for a general template or common ways to use Service Mapping by Incident & Change Teams with some representational diagra...
Hello,I am working on a WorkspaceONE integration using IntegrationHub ETL to map the assigned to field on Hardware/Handheld Device CIs.We have about 1600 shared devices coming in with a generic noreply@company.com email address.(These do not belong t...
