Tags field is not getting updated after the Successful Discovery run for venter.

Vishwajeet Tiwa
Tera Contributor

Hello,

 

After the successful discovery run the 'Tags' field is not getting updated in VMware Virtual machine Instance. 

Please help me to get this issue resolved. Also the vCenter reference column is empty. 

The instance used is DEV.

 

Below are the attachment for the same.

2 ACCEPTED SOLUTIONS

Ram Devanathan1
ServiceNow Employee
ServiceNow Employee

the tag key values discovered from vcenter are updated in the cmdb_key_value table. this is a related list for the CI - you can add the key-values in the record page. the tags field for the ci is not relevant.

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Parag_Sanyashiv
Giga Guru

Hi Vishwajeet,

 

The tags field on CI record will not be populated with the discovery. The Tags are populated differently in Key-Value Pair Table i.e. cmdb_key_value. The table must be available in the related list of the record, if its not there then you can add it there by configuring the related list.

 

Regards,

Parag Sanyashiv

View solution in original post

3 REPLIES 3

Ram Devanathan1
ServiceNow Employee
ServiceNow Employee

the tag key values discovered from vcenter are updated in the cmdb_key_value table. this is a related list for the CI - you can add the key-values in the record page. the tags field for the ci is not relevant.

Parag_Sanyashiv
Giga Guru

Hi Vishwajeet,

 

The tags field on CI record will not be populated with the discovery. The Tags are populated differently in Key-Value Pair Table i.e. cmdb_key_value. The table must be available in the related list of the record, if its not there then you can add it there by configuring the related list.

 

Regards,

Parag Sanyashiv

Vishwajeet Tiwa
Tera Contributor

Thank you @Ram Devanathan1 and @Parag_Sanyashiv, I've got the required details.