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Task: Create iTunes Discovery Pattern (Part 1) missing process classifier

Mike Hashemi
Kilo Sage

I am working on this task in the Discovery Fundamentals On Demand - Vancouver course. I created a discovery pattern as directed and the next step says, "Update iTunes Process Classifier". Looking at the discovery_classy_proc table, I do not see a record for "iTunes", so I created one: 

 

MikeHashemi_0-1721746019456.png

 

Does this look correct? When I run discovery against the specified IP address, it fails to include "Pattern Launcher: iTunes" in the ECC Queue tab of the discovery status record:

 

MikeHashemi_1-1721746294768.png

 

28 REPLIES 28

Hi @hanwar2, I am not able to do this task, could you help me?
I have done exactly same but couldn't able to validate successfully.

Matt Orenstein
Tera Expert

I was have similar issues.  I followed the steps exactly as described and could not get it to work.  

I ended up deleting the pattern and recreating it.  It worked properly after that.

AJ-TechTrek
Giga Sage
Giga Sage

Hi @Mike Hashemi  ,

 

Please refer the my Channel - TechTrek with AJ and Refer the ITOM Batch 3 and from Day 20 for iTune Pattern and Classifier, where i have covered the All labs of Discovery, Apart from that Batch is complete ITOM training including CMDB, Discovery, Event Management and Service Mapping.

 

https://www.youtube.com/watch?v=BxKFTvwnnqI&list=PLXRgDc4BgFSwbng6_F85D9VSCBPnSdNiU&index=20

 

https://www.youtube.com/watch?v=ddKONfRSwfA&list=PLXRgDc4BgFSwbng6_F85D9VSCBPnSdNiU&index=21

 

https://www.youtube.com/watch?v=bSvgsw08XeA&list=PLXRgDc4BgFSwbng6_F85D9VSCBPnSdNiU&index=22

 

Please appreciate the efforts of community contributors by marking appropriate response as Mark my Answer Helpful or Accept Solution this may help other community users to follow correct solution in future.
 

Thank You
AJ - TechTrek with AJ - ITOM Trainer
LinkedIn:- https://www.linkedin.com/in/ajay-kumar-66a91385/
YouTube:- https://www.youtube.com/@learnitomwithaj
Topmate:- https://topmate.io/aj_techtrekwithaj (Connect for 1-1 Session)
ServiceNow Community MVP 2025

Chetan Gole
Tera Contributor

This issue might occurs due to your now leaning instance gets terminated, youhave again perfor earlier tasks