Terminated the probe because the max timeout was exceeded: 600 seconds.

blazye44
Tera Contributor

‎10-31-2018 07:29 AM

Hello,

 

I'm receiving hundreds of these errors messages and I don't see anything that explains what this error message is and how to resolve it. 

 

Terminated the probe because the max timeout was exceeded: 600 seconds. Unexpected internal error. 

icon-error

Unexpected Error

SN-5999

Script evaluation error

SN-5900

 

Thanks,

Eddie

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vNick
ServiceNow Employee
ServiceNow Employee

‎10-31-2018 11:48 AM

Each probe type (WMI, SSH, SNMP, etc) has a default timeout setting so that a discovery job does not run forever if a device is unresponsive to the discovery probe (maybe it's very busy and the disco query is not getting any CPU cycles, or it's across a very high latency network link from the MID to the device, etc).  You can set the parameter (which means you may need to create the parameter if it's not already in place) to override the default, but I would check on why it may not be coming back in a reasonable amount of time.

 

https://docs.servicenow.com/bundle/london-it-operations-management/page/product/discovery/reference/r_ListOfDiscoveryProbes.html 

 

Example WMI:

https://docs.servicenow.com/bundle/london-it-operations-management/page/product/discovery/reference/r_WMIRunnerProbe.html 

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