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Resolved! retain MID server IP address

Hi Team I need to re-install a MID server on a host as part of troubleshooting. Could someone please let me know if re-installation of MID server on same host, will change the IP address of the MID server? Best Regards,Nav 

_navin9898 by Tera Expert
  • 627 Views
  • 1 replies
  • 0 helpfuls

Multiple Cloud Service Accounts with same Account IDs

I have a requirement that needs to create multiple Cloud Service Account records with the same Account ID (Subscription ID in Azure) but different Discovery Credentials. Basic setup would be like below. Service Principal A (Account ID: XXXX) -> Crede...

motsuki17 by Tera Guru
  • 358 Views
  • 1 replies
  • 1 helpfuls

Delegate approval

Hi When selecting a delegate to approve requests in ServiceNow, the delegated person's name should appear on the approval page instead of the original user's. will it be possible?

Need syntax for "matches regex"

Hello,I'm trying to filter a database reference using the "matches regex" criteria. I can't figure out how to get this feature to work. I've tried enclosing my regular expressions in single quotes, double quotes, forward slashes, and so on, but nothi...

dschaefer by Mega Expert
  • 5193 Views
  • 7 replies
  • 2 helpfuls

Service Mapping: Discovering Services

Hi, We have configured Discovery for Service maps in our environment. During discovery, the Parent Application service map which has a child application service as a node in the map, it is also discovered again and again. [Child application is scanne...

Oracle Cluster Node creates all ASM instance

Hi, We have a 2 node Oracle DB cluster. When we run discovery  for one node, it also fetches other nodes ASM instance and populates cmdb. Executing SSH command: export TNS_ADMIN=/u01/app/19.3/grid/network/admin;export ORACLE_BASE=/u01/app/19.3/grid;e...

MID Server move to a new data center

We are currently moving to a new data center for our company.  I currently have a mid server in our ster data center and it's moving to our datl data center. The host name and ip address is going to change. Is there any thing I need to do to prepare ...

mzmoore by Mega Expert
  • 1052 Views
  • 3 replies
  • 2 helpfuls

Callouts from Alerts

Hi There, I am trying to achieve callouts functionality from an alert. As we know that we can trigger callout flows from Callout Trigger rule but alert table is not showing in Trigger rule.Is there any way you can use existing from which triggers cal...

amit_bt by Tera Contributor
  • 281 Views
  • 2 replies
  • 0 helpfuls

Traversal rule

Customer is having single application but having on-prem CIS and cloud based CI.Means there is one https entry point based and 1 tag based map.Custom wants a single map for both so I have tagged on-prem CIs with the tag that tag based discovery is us...

sachinmaan by Giga Contributor
  • 464 Views
  • 2 replies
  • 0 helpfuls

Create Ignore Event Rule

Hi, I have the filter conditions with me for which we do not want the alerts in Servicenow. As per discussion, we came to the conclusion that we need to create an Ignore Event Rule. Can anyone please guide on how to create an ignore event rule?  Than...

Discovery Dashboard - Unexpected Error

Hi All, We are working in Discovery dashboard to clear most of the errors in the dash board. do you know what is "Unexpected error"? please refer attached screenshot.Filter condition with error code is# Error code = Unexpected Error Regards,Vini.

Vini_0-1719861333770.png
Vini by Giga Guru
  • 352 Views
  • 1 replies
  • 0 helpfuls

Unable to set field to audited.

I ran into a problem trying to change a field to audited in a table, when i set the field it shows this wayWhat does this green bar mean? I have elevated my role and it still shows this way.

b__LeonardoC_0-1719923381950.png

Windows-Task-Scheduler discovery

Hello everyone,  In daily operation, our application uses the windows task scheduler to start various processes automatically. I'm looking for a way to discover these scheduled jobs and save them in the CMDB as part of the application. Since these jo...

TeeKaypA by Tera Expert
  • 716 Views
  • 4 replies
  • 0 helpfuls