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Install and Operational Status

Hi FolksI kindly ask your experience on these two fields in CMDB, with a very similar label (Install Status and Operational Status), arounded by a single mystery on the purpose. In fact the HI Support simply said;"As per the OOB, In a base system, th...

ollop by Tera Contributor
  • 3968 Views
  • 3 replies
  • 0 helpfuls

Resolved! Set maintenance flag for alerts

Hello, I'm looking for a way to put alerts into maintenance without relying on the out of the box maintenance rules. Ideally, it shouldn't have anything to do with the CIs in the CMDB and be usable through the API. For e.g. alerts from a particular s...

karanpreet by Tera Guru
  • 2544 Views
  • 5 replies
  • 2 helpfuls

Resolved! IP Switch CI gets created for Vlans

Hello Experts, We see that, the Switch class CI gets created for vlans. In following list, cel-cs1 is the only physical switch, rest all are just interfaces, which shouldnt be classified as switch.   Please help..

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sbhayani by Tera Contributor
  • 3505 Views
  • 17 replies
  • 1 helpfuls

Remediate duplicate tasks - created by

Hi everyone, Normally our "remediate duplicate tasks" are created by our MID server users ie mid.user. All previous tasks have been raised by mid.user until today. We had several windows servers with the same serial number so they were rightly target...

gwadsworth9 by Tera Contributor
  • 1302 Views
  • 4 replies
  • 0 helpfuls

Outage Management

Hi All,  any idea what is the purpose of the tasks related to an outage?  What is the difference between task and task number? As you can see there are 2 task linked to the outage and one of them has the Task value same as the task number on the inci...

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dev_K by Tera Contributor
  • 529 Views
  • 1 replies
  • 0 helpfuls

Resolved! Cannot resolve variable in EVAL () in Pattern Designer

Hello Experts, I am new to Pattern Designer and I am trying to extend the Windows OS Pattern to augment the Windows Server with the Domain Role information using the below commandwmic.exe ComputerSystem get DomainRole. This gives back a number and th...

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GKanekar by Tera Expert
  • 786 Views
  • 1 replies
  • 0 helpfuls

Pattern Error

I am getting an error message when checking / debugging a pattern : Process detection failed: Failed to identify the CI Type of the process listening on port 80 I had to debug to fix a service mapping error " Failed to identify the CI Type of the pro...

Anand D by Tera Contributor
  • 847 Views
  • 3 replies
  • 1 helpfuls

Resolved! Discover Domain Controllers without Domain Admin rights.

How can I discover Domain Controllers without having Domain Admin rights?We have a GPO that adds a Security Group to the Local Admins group on each Windows server, but for DCs that's similar to having Domain Admins rights (which is a big NO in our en...

jcanjura by Mega Expert
  • 6995 Views
  • 17 replies
  • 13 helpfuls

Script required

Write a program for printing number , assignment group name of recently created ten P1 and P2 incidents and update the priority to P5, do not trigger any notifications while updating the group.

Resolved! Windows credentials creation

Hi, While creating windows credentials I can see the option 'Use MID server server Account' checkbox. What is it and when we will check it, can you plz explain in detail.