Hello all, I am new to CMDB area, Please provide your inputs for below situation. We have discovered several unidentified assets within the network ,so we need to configure and optimize ServiceNow Discovery to ensure all assets are identified and cl...
Hello all, I am new to CMDB are, so please provide your inputs on below situation, Our Configuration Management Database (CMDB) has grown significantly, but there are concerns about data accuracy and completeness , I am tasked with improving the in...
Hello Good day, We are using the ACC -V and application patterns to discover Ms Sql and IIS servers and we have set the ACC V as per the servicenow Documentation. However, i am seeing that the Patterns fail with the below error message . Groovy code ...
Can anyone provide me the OOTB javascript to fetch all events from PRTG .
Hi, Discovery sets the F5 Load Balancer operational status set to "Non-operational" but our Load balancers are active. on F5 Load Balancer pattern at step no 49, sets the Operational status based on VIP admin and op status but it's not working as per...
Hello. For the SCTASK form, I have a view called Supply Order. If the Short Description for the SCTASK begins with "Supply Order request" then I would like the SCTASK to open in the Supply Order view. Is there a way that this can be set? Thank yo...
Good day experts, I can successfully discover Wireless Access Points (WAP) via discovering of Wireless Controllers (WLC). But discovery is not pulling IP Address and Location from devices. The screenshot below shows we should pull these data and when...
I'm getting multiple Linux server on the same IP address, since I checked a property Enforce syncing of IP addresses to true. After changing the value back to false. I'm still getting the same issue after running the discovery schedule. I also added ...
Hello,I am currently using ServiceNow and have successfully set up dashboards for Event and Incident Management. However, I am looking for out-of-the-box (OOB) dashboards or plugins for the following:Service Health OverviewPerformance MetricsResource...
Hi,after upgrade to Washington DC we have stopped working the CIM Query Tool (https://<instance>.service-now.com/nav_to.do?uri=%2Fcim_query2.do) and all queries are returning error.Please do you have any workaround or how to fix the issue? Response:C...
I have an Inbound Email Action that creates an incident, if the email comes on Saturday or Sunday. The condition is specified as shown below - (note: I have included only the relevant part of the condition)The above, works well and an incident is cre...
ServiceNow Discovery able to discover below mass storage model device?. Just want to know capability before discovery setup .1.EMC PowerMax2.EMC Unity3.EMC Connectrix4.Dell Connectrix 5.Cohesity Node
Hello, We have configured SNMPV3 and Basic Auth credentials but discovered failed in Identification phase. Got the error "Identifier: validation error: cmdb_ci_storage_server: missing mandatory fields: cim_object_path" . After updating glide.required...
We've initiated the process for Microsoft Automation for Certificate Lifecycle Management. To proceed, we need to establish the following setup:Permissions for Microsoft Gateway User:Configure CredSSP on the Certificate Authority (CA) and MID Server....
Hi all,We're sending events from Dynatrace to ServiceNow for event management. Most events we have that are sent by dynatrace are related to problems with Applications and Services. We're having difficulty binding these events to CIs as we have thous...
