To start with building Service Mapping do we need to create a Business Service?

Pranita Bahugun
Giga Guru

‎09-03-2025 12:30 AM

Hi all,

I am starting with the Service Mapping implementation of building a service map, I had few queries as follows:

 

1. Do we need to create a Business Service before building a service map?

2. Also how to map Business Service to the Application Service which is being build?

3. What is the end-to-end process for implementing a Service Map in ServiceNow?

 

 

Your quick help is much appreciated!

Thanks so much!

 

Best Regards,

Pranita Bahuguni

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Rafael Batistot
Kilo Patron

‎09-03-2025 01:55 AM

Hi @Pranita Bahugun 

 

this blog might help you understand better

 

https://virima.com/blog/business-service-mapping-in-servicenow-overview-and-alternatives

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