Tracking End-Of-Life (EOL) for software without using SAM/SAM Pro, is it possible OOB?

Alexanderpy
Tera Contributor

‎08-27-2020 11:18 AM

We need to track mostly our OS software end of life cycle and take action when it hits a threshold, but today there's not any place to add this data, at least not within the normal tables within the CMDB.

Our thought was to extend the "Software" table (cmdb_ci_spkg) and add a date field for EOL, since this could be gathered from our scans and managed with this one record (potentially).

I have read other ideas, about using the [cmdb_ci_business_app] table, but that is within the App portfolio module and we only have ITBM except that piece.  I believe we can still use the table, but I don't see the relationship between it and the server/workstation CI.

Any ideas/suggestions, who else has created a solution to track this, again, without SAM/SAM Pro.  Considering most of our company runs on only a few versions of Windows 10 or a few versions of Windows server, it wouldn't be that bad to manually maintain.

In advance, thanks for the advice or sharing your story.

 

Alex

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Ashutosh Munot1
Kilo Patron
Kilo Patron

‎08-28-2020 04:27 AM

Hi,

Yes but with some flows and manual work.

Few things which i need to understand from you is:

1) How do you maintain this software in servicenow. Using discovery? SCCM?

2) Which metric on that software is used to decide the EOL?

 

Thanks,
Ashutosh

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Riya25
Giga Contributor
In response to Ashutosh Munot1

‎04-16-2021 06:57 AM

Hello Ashutosh , We have recently installed SAM Foundation plugin in our Quebec instance . And we got the requirement about maintaining the end of life ,end of support ,end of sale dates of OS ,DBs and CIs . How can we do this using the SAM plugin or is there any way which Service Now mentioned to achieve this ? Please help in this. Thanks in advance !! Best Regards
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