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Resolved! ServiceNow Event integration with Nagios and Dynatrace

Hello Experts, We have to integrate ServiceNow with Nagios and Dynatrace (Event integration)Please let me know if anyone has done using the OOTB connectors. Does it need any MID server ?Any document would help. I have already gone through the configu...

headstrong by Tera Contributor
  • 1313 Views
  • 1 replies
  • 0 helpfuls

Source Code information in CMDB

Hello Experts,We are working on CMDB Revamp and coming across this question:"Can we store source code filenames in the CMDB? We store source code in GitLab and manage conflicts in GitLab daily. Storing this data in CMDB and relate it to change reques...

VShine by Mega Guru
  • 1508 Views
  • 2 replies
  • 1 helpfuls

How to discover applications on Z/OS Mainframes?

Our customer is using ITOM  agent-less discovery. They have Mainframes that they want to discover. They are able to discover the Z/OS information and this only provides Name, OS and OS Version, Manufacturer and Serial Number as documented in the prod...

Service Mapping Error

Hi,We have Web applications in scope to complete Service Mapping and getting following error for all applications.looks like it tried to discover mask IP instead actual IP.Error Massage#Service Mapping triggered the horizontal discovery to find the h...

Vini by Giga Guru
  • 1031 Views
  • 5 replies
  • 1 helpfuls

How to create service map for network

We have a requirement where we need to create a service map for network topology.  So the client get data from the switches it travels through multiple switches and reach to end switch.  Is it possible to create a map? We have routing table populated...

pratiksha5 by Mega Sage
  • 2315 Views
  • 6 replies
  • 0 helpfuls

GCP Cloud Discovery Issue

I am trying to discover the GCP Cloud Account, but I am getting this below error always. Can anyone give solution to fix this issue? I have attached the error image as well below. Pattern name - GCP Service Account IdentificationStep no - 4. Check if...

GCP error 1.PNG
RK41 by Tera Expert
  • 1039 Views
  • 2 replies
  • 0 helpfuls

Using Credentials from CyberArk in Flow Designer

We are attempting to retrive a password from our CyberArk Vault and use it in an Action with Flow Designer.We have setup the Get Connection Info Step, Using a Connection Alias, which contains an external credential storage account.In the flow, it app...

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Resolved! What fields are used to determine duplicate CIs

I'm finally working for a company that wants to setup a good CMDB. What fields does ServiceNow use to determine if a CI is duplicated. I have a couple duplicate CIs in IP Switch class but as far as I can tell the only duplicate field is name. Is that...

brianlan25 by Kilo Patron
  • 2486 Views
  • 12 replies
  • 3 helpfuls

Rubrik Discovery Credentials

Does anyone have step-by-step knowledge on how to setup credentials in Rubrik for the OOTB discovery patterns?   The docs state this:  Ensure Basic Auth credentials are configured for authenticating the REST API calls. Credential aliases associated w...

Adz1 by Mega Guru
  • 1800 Views
  • 3 replies
  • 1 helpfuls

Itom interview

Hi I am preparing for a ITom developer job interview what are questions I should be prepared of from cmdb and discovery 

Community Alums by Community Alums  
  • 11129 Views
  • 3 replies
  • 2 helpfuls