We have recently begun converting our business services to mapped application services and building out the maps for the applications. I've run into an issue where an application has separate business services (finance/supply chain) so they utilize t...
Hi. I'm currently trying to find a way around a customer's requirement. Basically, they are using SCCM to keep track of all of their windows computers. They have some rules for asset management that only run in the personal computer table. So what th...
Hello,We are integrating ServiceNow with CyberArk as an external credential storage and got an question from the customer for which I am having trouble find info in the docs.1. What kind of License the integration will consume from CyberArk side?2. W...
Hi, I know that I can map the service using manual endpoint but in this case I'll be able to do it one at a time. I wanted to like upload excel sheet and do the same manual map for multiple services. What I tried was I checked in what all tables entr...
what is the purpose of Recompute CI attribute in reconciliation section in ci class manger and why we used the recompute can anyone explain in docs not getting exact meaning?
Hi Can you help me? ①　I want to get Safe information from CyberArk on Catalog Item. what I should do that? ②　make acquired safes selectable on catalog items？ ③　apply for a privileged ID from a catalog item. ④　connect to CyberArk via REST API from Flo...
Cloud tags show up in the cmdb_key_value table with a reference field for the Configuration Item, but I am having a hard time writing a CMDB query or report that will show the Service Account associated with that Tag. We have over 100 AWS accounts a...
Hi Everyone. We have a discovery set up in our instance for Azure resources. We are using OOB solution and getting the Cis discovered. Now for some integration purpose we need the hostname of Azure VM instances. Can someone tell me which step I shoul...
Hi All, I am populating CI using import set table I want to check if record is already present and update the record I enabled 'coalesce' it was good but I need to achieve this functionality using IRE so I used below script https://docs.servicenow.co...
Hi all, I am looking for a best practice/advice how to introduce Discovery in an existing CMDB. Now we are manually recording all our CI's, using OOTB tables, but also user defined that were not yet available in earlier releases. Especially intereste...
Hi, i am facing issue when discovering Oracle DB on Unix pattern issue as below Identification Engine: Discovery status is FAILURE, Identification sections in pattern failed: section: Lightweight identification for Oracle DB, error: Match step predic...
Is there a way to exclude 20+ IP's from being scanned during Discovery other than adding in the "discovery_range_item_exclude" table. We have many discovery schedules and its a tedious process to enter all the 20 IP's in the exclusion list every ti...
Hi Team! I have a question regarding AWS discovery. We have configured AWS Service Account in the ServiceNow Platform and are able to perform the Discovery of "Cloud Resources" . But the "CI resources" Discovery is failing. I can Public IP Address ar...
When a vCenter CI, such as a virtual machine, is removed, the ServiceNow instance marks it as "stale" in the CMDB, using either of these procedures: When Discovery runs, it creates an audit record in the Components installed with CMDB Health table fo...
Hi All, My organization has a set of Users mapped to a set of roles in Azure AD.Our use case is that we are building a Service Portal Application in which the menu items in the portal will be available to a logged-in user based on his/her roles in Az...
