Traffic based Service mapping not enabling

RS37
Tera Contributor

Traffic based Service mapping not enabling

 

1. Installed the Plugin "Service mapping"

2. Enabled the following properties

sa.traffic_based_discovery.active

sa_ml.connection_suggestions.active

glide.discovery.enable_adme

 

3. We ran the discovery on the Application Server and Database Server

4. I can see the tcp connections in "cmdb_tcp" table. Application server connecting to DB Server as per Listening on and connecting to.

 

We are only getting the application server on the map and not getting anything using traffic based discovery. I know it can be done by creating the custom connection section to the pattern but we want to implement Traffic based Service mapping as per customer.

 

Many thanks in advance.

1 REPLY 1

AJ-TechTrek
Giga Sage
Giga Sage

Hi @RS37 

 

Refer the below documents, will help to resolve your issue.

 

https://docs.servicenow.com/bundle/vancouver-it-operations-management/page/product/service-mapping/t...

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0953241

 

https://www.servicenow.com/community/itom-articles/service-mapping-troubleshooting-tips-and-tricks/t...

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597467

 

Please appreciate the efforts of community contributors by marking appropriate response as Mark my Answer Helpful or Accept Solution this may help other community users to follow correct solution in future.

 

Thanks

AJ

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