Transform table operation not updating fields on CI.

[Prateek Bisht]

Hi,

I have a custom pattern that fetched Last Reboot date and Last Patch date of Windows Ci. I am doing transform table operation to insert the record in the fields but it is not updating, In discovery logs, it shows setAttribute with correct record. But the fields are blank(in test environment ) It works fine in DEV. Am I missing anything in different environment?

 

[Radhika Aluru]

Hi Prateek,

Did you check if there is any Post processing script that you have updated with your custom pattern value in Dev instance and not promoted to Test instance? My guess is that there might be some time conversion functions that you may have used.

Regards,

Radhika

[Prateek Bisht]

I didnt press sync pattern to mid server. after that it worked. thanks for the help

[SELECT Username]

You may want to take a look at your reconciliation definitions to make sure the data source is allowed to update the attributes in Test.  

https://docs.servicenow.com/bundle/sandiego-servicenow-platform/page/product/configuration-management/reference/r_ReconciliationRulesPrinciples.html

If you have Multisource CMDB enabled, you can also go to the CI to take a look at the data and make sure that it shows Discovery as having the attributes you're trying to set.  It's possible to enable additional logging for the IRE, but I'd suggest starting with the low-hanging fruit above.

[Prateek Bisht]

I didnt press sync pattern to mid server. after that it worked. thanks for the help