how is stale data handled? do we need to work it through the CMDB health dashboard and configure additional remediation rules or is the CI record automatically marked as non-operational? We will be performing SCCM data pull, ServiceNow discovery (w...
I'm working on the cmdb health dashboard and to start with we don't want to use the staleness rules. I only found one ootb rule on the top ci class which i deleted. Then i ran correctness score calculation, cleared browser cache. But i still see non ...
I have setup a Windows Credential on MID Server Service. When I am running discovery, CI is being created but most of the data is not coming. I checked the logs. I found that it is giving "access is denied" error within "Windows OS - Server" Pattern ...
Hello - So when i discover a Database Instance specifically the MSSQL, the "updated" and the "Most Recent Discovery" fields both gets updated when viewing from the list form (which is operating correctly). However, when i discover a Database Instan...
New to Discovery and untrained, so I apologize in advance for a simple question. Does the Discovery engine, for a scheduled IP range, initially ping each node before trying to probe that node's ports? i.e. for a 24 bit masked network, 254 ping reques...
Hello, I am looking for some guidance on my issue below. For the past 5 months, my company has been sitting on our CMDB but have never utilized it. We set up discovery and then had a major acquisition so we were not able to put the proper effort into...
Hi,We have discovered virtual servers , cluster IPs i.e. VIPs .in Servcienow Helsinki release.Please let me know where we can see all discovered IPs and is there any property exist to say discovered IP is virtual IP? In case of cluster, can we chec...
Hello, Community. I'm having an issue and I would like to know why it's happening.I'm new using the platform and I'm getting familiar with it. Issue:Once the schedule job finish its execution, I have duplicated records for the same VDI in the cmdb_ci...
We have a customer that has made an investment in TIBCO. They are using ServiceNow but have not done any integrations. We are now planning to do integrations and I've been explaining to them some basic concepts, including the cloud/on-premise com...
[Kingston] I have some IP firewalls that I Discover using SNMP. The devices appear to be Discovered properly, meaning the CIs are created/updated and when I review the ecc queue logs, I can see the progression through SNMP classification and SNMP...
I have a reconciliation rule configured for Linux servers where the "description" and "used for" field are not supposed to be able to be updated by Discovery. Manual entry was given description and used for, those two fields were taken away from Disc...
Most of the physical servers in our environment are equipped with various generations of an HP iLO for remote Lights-Out type management (essentially, a separate network port for remote management). While a great tool for our server admins, these iLO...
Hi There, We are using VDI at big scale in our environment and a number of vCenter Servers as well to manage our virtual environment. Over the time, we have huge number of Virtual Machine Instance CI's (CI records in cmdb_ci_vmware_instance table) , ...
Hi Can someone help me to know how to integrate OEM with SNOW for events?
I'm in the process of setting up a new Password Reset process for my organization. If I'm reading the following Wiki Article correctly, it appears that a process can either be setup as Self-service (public) or Service Desk, but not both. I'm able...