trigger email notification when an attachment is added to an incident

[Purushotham9963]

trying to create Business rule to trigger an incident attachment notification ( sys_attachment) . The notification would be sent after an file is attached to the INC .

1. if Assigned to is empty send to Assignment group
2. if Assigned to is populated. send to the Assignee
3. Send to anyone on the watch list.

[abbasshaik4]

Hello @Purushotham9963,
Please refer to the below link:
https://www.servicenow.com/community/csm-forum/trigger-an-email-notification-when-an-attachment-is-a...

If it is helpful, please mark it as helpful and accept the correct solution.
Thanks & Regards,
Abbas Shaik

[Purushotham9963]

Hi @abbasshaik4 

Is it possible to write business rule for this ?

Thanks in advance