type of errors & how to resolve in discovery

alokjena9
Kilo Explorer

‎02-07-2018 11:58 PM

type of errors & how to resolve in discovery

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Marlos
ServiceNow Employee
ServiceNow Employee

‎02-18-2018 10:13 PM

I would recommend check the KB below for some of the commons issues with Discovery and troubleshooting procedure:

 

https://hi.service-now.com/kb_view.do?sysparm_article=KB0540193

bernyalvarado
Mega Sage

‎02-18-2018 10:29 PM

Hi,

 

There's actually a very high variability in the amount of "discovery errors" that you could have. It will vary on your setup, infrastructure and the customizations you have in place. Some, could even appear to be "errors" when viewing the "discovery log" or the "ecc queue" but some could just be "discovery steps" that failed to execute but that didn't affected a given CI from been successfully discovered. 

 

Is there a specific error / scenario that you're facing that you will like us to help you with?

 

Thanks,

Berny