ITOM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Error during Citrix Netscaler SDX Discovery

Hi All , I am trying to discover linux Server . All the ports and credential are working fine . The discovery schedule is showing error at the Citrix Netscaler SDX pattern with error message as { "status" : "GRACEFUL_TERMINATION", "message" : "There ...

MDAQUIBK_0-1721224495363.png MDAQUIBK_0-1721226970061.png MDAQUIBK_1-1721224663435.png
MDAQUIBK by Tera Contributor
  • 709 Views
  • 3 replies
  • 0 helpfuls

Question on Fine-tune Service Mapping with MID affinity and IP reuse

In reference to Fine-tune Service Mapping with MID affinity and IP reuseWe have the following setting enabled in our instance.  When attempting to service map from an IP Address, it doesn't select the previously successful MID server (instead chooses...

chand2_0-1726829637441.png
chand2 by Tera Contributor
  • 305 Views
  • 1 replies
  • 0 helpfuls

Resolved! Inbound Action Script - DST

I am working on setting up an Inbound Action that kicks off an Incident.  I am on EST. If the email that kicks off the Inbound Action is received between M-F 8am-4pm then I want the ticket to be assigned to the ATM Settlement group, if it comes in an...

Resolved! Correlation ID on the computer table

Hello Team, We are getting Correlation IDs is empty on few Cis in computer table. Please help us how to populate the Correlation IDs on empty CIs. Thanks,Raju

sattimsetti by Tera Contributor
  • 903 Views
  • 1 replies
  • 1 helpfuls

Resolved! How to set multiple values in List Collector Variable using Script ?

Hi All, I have one Variable which is referring to the sys_user table and when that variable is set then i need to auto-populate the users groups in the list collector variable. Please help me to set the groups of user in the list collector variable. ...

Ayushi1 by Tera Contributor
  • 15585 Views
  • 6 replies
  • 8 helpfuls

Resolved! ServiceNow PagerDuty Integration Webhooks

We are facing the issue with ServiceNow PagerDuty Integration after Washington DC Upgrade. Any incident creation or update from PagerDuty is not showing up in ServiceNow. or I have validated everything, cleanup the webhooks, created new webhooks howe...

Sam_SN by Tera Contributor
  • 1036 Views
  • 1 replies
  • 0 helpfuls

how to Ignore events without severity?

Hi All,We are getting few events with severity in additional information. Since we have not done any event field mapping for these, event status is setting to error as expected. But I want to set the state of these events to 'Ignored'. I tried to con...

Ganeshm1 by Tera Guru
  • 631 Views
  • 3 replies
  • 0 helpfuls

Serverless Environment Discovery

The Containerized environment is available for a quiet a period of time, but there is no patterns available to discover these serverless env on Azure and GCP, is there any roadmap to introduce these patterns for discovery or do advise on any other so...

laks8 by Tera Contributor
  • 307 Views
  • 1 replies
  • 0 helpfuls

Create sys_alias record to store LDAP credentials

I am using a custom flow to run powershell to retrieve LAPs password from AD. For that I have created a custom action and added a powershell step. Also created a connection and credential alias with connection type basic. Added a connection and crede...

subhajit1993_0-1697790942312.png