Unable to connect SCOM from instance after upgrade

Annie11 · ‎09-09-2020

Hi All

PFA screenshot , After upgrade to Orlando , I am not able to connect SCOM from my dev SNOW instance

Error::

EVENTS
-------------------------------------------------------------
Credentials not found, id: 05d5fd431b8b9450081862ce6e4bcb42testEventConnection FAILURE: Username not provided

Can someone suggest me possible reasons??

Regards

Annie

Sandeep132 · ‎09-09-2020

As mentioned check if credentials are correct and present in the credentials table. Also restart the mid server to see if it helps

View solution in original post

Ashutosh Munot1 · ‎09-09-2020

HI,

If the username and credentials are same the mid server is selected on the mid server or not?

Thanks,
Ashutosh

Annie11 · ‎05-02-2021

Able to figure out the issue :

Due to a BAD cloning in DEV instance the credential table was corrupted. As a result, ServiceNow was unable to Pull/decrypt the SCOM credentials which is used to PULL the SCOM events.

StephenM · ‎01-05-2022

Here is a link on how to clean out bad credentials. This is how we solved for this issue after a clone.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0719158