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03-18-2019 01:19 PM
Hi,
i am using datadog and event management integration to integrate datadog alert into ServiceNow.
when alert gets triggered on datadog with @servicenow it created event under datadog event table and under events (em_events) but it is unable to create alert out of event, even though having event rule (with no specific filters).
can someone please help me find issue here?
Solved! Go to Solution.
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03-19-2019 09:56 AM
Something seems off with some fields...
state is 1 but it's supposed to show one of Ready, Processed, Ignored or Error
"additional information" value is "mem alert triggered" but it's supposed to be a JSON structure.
Just for the sake of a test, please edit the event you sent me:
- change additional information from "mem alert triggered" to
- {"test_field":"mem alert triggered"}
- what do you see in the field "state" when you open the dropdown list? If you have "Ready" an option, select it.
- Also the "resource" field value doesn't make much sense, but that shouldn't affect the alert processing.
- Reprocess the event by saving or inserting the record.
It seems something is not working properly in the datadog to SN event translation. Either the integration is not properly installed or something has changed in the Datadog source payload format.
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3 weeks ago
We received all the alert, expect clear event. What we need to configure for clear event come into the servicenow from datadog
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3 weeks ago
Hi,
Please check if clear events are being captured and are present in Datadog. If they are present and you are using the pull (GET) method, then verify the endpoint query parameters. If you are using the push (POST) method, kindly check with the Datadog team to understand why clear events are not being posted.
Kindly keep us updated with your findings.
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3 weeks ago
Hi @MushtaqMir
I checked, I get the notification of the Triggred and Recovered into the mailbox,
but not receiving the clear event in servicenow event table. It update the event only but state and severity is not changed.
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3 weeks ago
Hi @MushtaqMir
Receiving the Triggered and Recovered email into the mailbox, but clear event is not came into the servicenow. It updates the event count. Separate clear event is not generated into the servicenow.
