Unable to Discover the Linux Severs

[SK Chand Basha]

Hello Everyone,

Few Linux Severs we are unable to discover

Below Warnings i can able to see in discovery log

bash: /usr/local/bin/cmdb-shell.sh: No such file or directory
Exit status: 127

No shell detected and probe parameter 'allow_unsupported_shells' is set to 'false'

SSHTerminalInteractiveCommand: failed to execute: com.snc.sw.exception.ConnectionFailureException: Failed to establish SSH connection to IP Address

[JC Moller]

What kind of servers are these? Looks like they are using some "exotic shell", other than the normal bash, ksh, or sh shells. Discovery might fail to recognize them.  By default, Discovery disallows unsupported shells to avoid unexpected behaviors.

It is possible to set the allow_unsupported_shells to true in the Discovery probe, but this is not recommended.

More on troubleshooting this issue:

Troubleshooting "unsupported shell" error when discovering UNIX/Linux Servers
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0695258

"No shell detected and probe parameter 'allow_unsupported_shells' is set to 'false'\n"
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0855650

- Jan

[SK Chand Basha]

Hi @JC Moller 

Thank you for response 

These are CentosLinux servers

I have tried both KB's earlier 

Regards

Chand

[JC Moller]

Could it be a permission or path issue as you have set parameter to true?

- Jan

[SK Chand Basha]

Hi, 

Sorry regarding probe parameter are u asking for making true?