Unable to Discover the Linux Severs

[SK Chand Basha]

Hello Everyone,

Few Linux Severs we are unable to discover

Below Warnings i can able to see in discovery log

bash: /usr/local/bin/cmdb-shell.sh: No such file or directory
Exit status: 127

No shell detected and probe parameter 'allow_unsupported_shells' is set to 'false'

SSHTerminalInteractiveCommand: failed to execute: com.snc.sw.exception.ConnectionFailureException: Failed to establish SSH connection to IP Address

[JC Moller]

Did you set the parameter value to true and test it's effect?

Is the last part of the error "Failed to establish SSH connection to IP Address" from the instance or from the Midserver itself? We have 120 Mids but I have not seen this error scenario before (shell detection issue).

- Jan

[SK Chand Basha]

Hi @JC Moller 
I tried the both the KB's after setting the probe parameter to true , still it is showing the same error No shell detected and probe parameter 'allow_unsupported_shells' is set to 'false' 


In the mid server logs I'm able to see this error 

Script: SSHTerminalInteractiveCommand: failed to execute: com.snc.sw.exception.ConnectionFailureException: Failed to establish SSH connection to ip address 

[JC Moller]

What if you set the value to true for all the probes that run during classify? Also check the credentials / permissions (folders / access). Related examples in the below KB's.

Unable to discover Pure Storage FlashBlades
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0745489

Issue with discovering vCenter appliance
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0782999

- Jan